Industry committee  I think the enforcement agencies are the right bodies. I think they have the right tools, which I feel they may be applying in a disproportionate manner, as I mentioned in the opening remarks. We didn't receive a warning letter. I spoke to my colleagues at Porter. They had an exp

Industry committee  I would say the private right of action, if it were to be brought back in legislation, should focus on the deliberate actors who are doing more of the egregious things, such as deliberately disseminating malicious software, engaging in false or misleading advertising, or email ha

Industry committee  Sure. I'll start that off for you. Thank you. I think what we're seeing is that there is subsection section 6(6), which we spoke about, which says that in these scenarios, you can send the messages to the customers. You don't need consent to send the messages, but they must foll

Industry committee  That's correct.

Industry committee  I can give you other examples: a safety recall message or a notification saying your bill is now available.

Industry committee  From our perspective and our investigation, we had an issue for a short time on our business-to-business publishing side, where an “unsubscribe” was not functioning as we had intended. We had put in place robust processes prior to deploying the email regarding how we compile our

Industry committee  We have a very robust compliance program that follows the guidance that has come from the CRTC. With regard to employees, we have embedded a culture of CASL compliance in all employees who have are responsible for sending commercial electronic messages. Those employees are requ

Industry committee  Certainly. Many ISP and telecommunication service providers do have spam filters on their network to try to identify keywords that will block out spam. Obviously the system isn't perfect, and spammers who are deliberately trying to reach you to do nefarious things are quick to ac

Industry committee  We have to do our best to keep our customers happy.

Industry committee  Thank you, Mr. Chair. I am Deborah Evans, associate chief privacy officer for Rogers Communications. I welcome the opportunity to appear before the committee and provide input into the review of Canada's anti-spam legislation. CASL has increased consumer protection but it is n