Human Resources committee  It's not an area of my expertise other than to say we need to again.... It sounds like I'm wanting incentives for everything, but I think one needs to look at tax breaks for investment in these things in order to keep people out of facilities that are much more expensive.

Human Resources committee  Definitely, yes.

Human Resources committee  It depends on the frequency of calls and everything. It's a very low cost. I don't have the figures with me. It really is a telephone service run by specially trained companions who are not registered health professionals but who work in collaboration with health processionals. I

Human Resources committee  We run this from our offices which are based in Mississauga, and we run it across Ontario and Nova Scotia.

Human Resources committee  We do. I don't have them with me, but we certainly have them.

Human Resources committee  Sure.

Human Resources committee  I think there are a number of things that can be done. One thing that springs to mind—and we're involved in some pilot studies—is the provision of respite care and having that managed by the provider. For example, we're working with some hospitals in Toronto where, as the patient

Human Resources committee  Good afternoon, and thank you very much for the opportunity to present to you today. The Canadian Home Care Association is a national not-for-profit membership association dedicated to advancing excellence in home care through leadership, advocacy, awareness, and knowledge. Clo