Health committee  We absolutely would be required to have those discussions to put in place the MOU. As soon as the bill passes, we would enter into those discussions. Mr. Webber has also indicated that he will be reaching out to provinces and territories to encourage them.

Health committee  There would be a very clear division of responsibility for this. For our part, the CRA would be responsible for ensuring that we communicate to Canadians very clearly in terms of the question that's laid out, to make sure the question is one that people understand. We would work

Health committee  I don't think there's a clear legislative way to ensure that this happens. As I indicated, it would be our intent to put it on the front page. I would caution that things can always change. There may be major tax changes and changes in the way the form is designed, for example, a

Finance committee  Thank you very much. Thanks for that question. Certainly we are preparing ourselves for a high volume of applications, should it be necessary to process a high volume of applications. The CRA is used to dealing with high volumes. During the tax filing season, we see millions

Finance committee  Yes. I think that's very true. Certainly, there are going to be both avenues to apply for the CERB: My Account and using the phone with the automated system. That said, if people have signed up for My Account, and signed up for direct deposit, they're going to get their money mor

Finance committee  Thank you. Am I still on the line?

Finance committee  Good. Thanks for that question. Let me assure you that people will be able to put in an application using a toll-free automated telephone system that will be able to handle more than one million applications a day. That's for those who don't want to use the Internet, but instead

Finance committee  Yes. To follow up on Andrew's comments, we're expecting that once the system is built, the payments, in most cases, will be instantaneous: We get the application. It's fully automated. It checks the systems. It goes through various steps that are all automated. We then send the

Finance committee  Thank you very much. Just to confirm, people will be able to apply by phone through the IVR. It's an automated phone system. It's very simple. You call the toll-free number. It gives you a greeting. You put in your social insurance number. It tells you whether you're on direct d

Finance committee  Let me just make a couple of comments. In terms of the accuracy, one thing the Auditor General said was that the measuring of accuracy was not very good. This was as a result of the old technology we had. We now have new technology that allows call recording and centralized lis

Finance committee  We definitely have been working very hard to stand up the portal. It is a significant undertaking. It's much more complex than the CERB, for example, but we are making excellent progress. Our plan is to open the portal on April 27, if everything goes according to plan, and so far

Finance committee  It would be a little later than that. By May 4, we should be able to process those applications that don't need additional review. We're hoping that is around 90% of them. Then they get sent to PSPC. It takes a couple of days to issue those payments with respect to direct deposit

Finance committee  For the first application, it will be about a week. For subsequent applications, it will be more like a couple of days.

Finance committee  I'm happy to answer that question. I think you're right, in that there have been a number of programs, a number of reports, and they've been quite critical of our call centres. I think we've done a lot to try to respond to that. One of the challenges we had in the past was th

Finance committee  I'm sorry. I didn't hear that question on tax returns. The volume wasn't working. Could you please repeat it?