Citizenship and Immigration committee  As I mentioned earlier, this is an operational optimization of our network capacity. This kind of movement within the network happens all the time. This is a way that we can actually—again, I might be repeating myself—make sure that we stay within the processing time standard, wh

Citizenship and Immigration committee  We have really come to a point where our visa application processing in the Indian network—and, again, I will emphasize the Indian network, which includes Chandigarh, Bengaluru and Delhi—is below nine days. The client standard is 14 days. We've been there since December 2018.

Citizenship and Immigration committee  Madam Chair, let me just mention that we gradually moved some of the decision-making out of Chandigarh because of capacity. It has not been completely moved out of Chandigarh. There is still processing happening in Chandigarh.

Citizenship and Immigration committee  The complex cases still mean that there is processing happening over there.

Citizenship and Immigration committee  Yes, there are other cases that are being processed.

Citizenship and Immigration committee  Yes, visitor visa cases.

Citizenship and Immigration committee  It is an operational component. We depend on where the capacity is in the network. We are optimizing our network so as to make sure that all the processing happens in the time standard in which we are supposed to do it. There is a lot of intake because of two visa application ce

Citizenship and Immigration committee  The number of employees always varies, depending on where the need is for that. We do have a continuous presence in Chandigarh. We have locally engaged staff. We have Canada-based staff.

Citizenship and Immigration committee  I can assure you that we can get the visa application and refusal statistics. We don't, as such, do any data mining on what caused the condition. That is a huge database. We don't really get that information on that basis.

Citizenship and Immigration committee  Yes, we can do that.

Citizenship and Immigration committee  I'll have to go back. We do have information about economic...not specifically which are the different categories.

Citizenship and Immigration committee  Madam Chair, with visa processing we are trying to be a little more granular on the specifics of what the situations are that pertain to a specific case, instead of the regular five or six conditions, and get it be a little bit more descriptive about. We are working towards that.

Citizenship and Immigration committee  Madam Chair, as to our ability to provide MPs and senators with more of a concierge service, we do have a client support centre with a dedicated phone line that caters to specific questions by MPs. We have put in resources to cater exclusively to those specific comments. We are t

Citizenship and Immigration committee  Madam Chair, it is a Treasury Board guideline in which there's a consultation that happens, and the department sets those specific standards in consultation with the provinces, territories and other partners. That is published on our website. We strive to achieve those service s

Citizenship and Immigration committee  Madam Chair, although it has significantly increased, we have started to put some emphasis on making sure they actually are in their classes. We have a little pilot at designated learning institutes for them to give us the information when they grant the letter of acceptance, whi