Citizenship and Immigration committee  Madam Chair, as to our ability to provide MPs and senators with more of a concierge service, we do have a client support centre with a dedicated phone line that caters to specific questions by MPs. We have put in resources to cater exclusively to those specific comments. We are t

Citizenship and Immigration committee  I can assure you that we can get the visa application and refusal statistics. We don't, as such, do any data mining on what caused the condition. That is a huge database. We don't really get that information on that basis.

Citizenship and Immigration committee  Yes, we can do that.

Citizenship and Immigration committee  I'll have to go back. We do have information about economic...not specifically which are the different categories.

Citizenship and Immigration committee  Madam Chair, let me just mention that we gradually moved some of the decision-making out of Chandigarh because of capacity. It has not been completely moved out of Chandigarh. There is still processing happening in Chandigarh.

Citizenship and Immigration committee  The complex cases still mean that there is processing happening over there.

Citizenship and Immigration committee  Yes, there are other cases that are being processed.

Citizenship and Immigration committee  Yes, visitor visa cases.

Citizenship and Immigration committee  It is an operational component. We depend on where the capacity is in the network. We are optimizing our network so as to make sure that all the processing happens in the time standard in which we are supposed to do it. There is a lot of intake because of two visa application ce

Citizenship and Immigration committee  The number of employees always varies, depending on where the need is for that. We do have a continuous presence in Chandigarh. We have locally engaged staff. We have Canada-based staff.

Citizenship and Immigration committee  I'll get you that number very quickly.

Citizenship and Immigration committee  I will get you that number.

Citizenship and Immigration committee  As I mentioned earlier, this is an operational optimization of our network capacity. This kind of movement within the network happens all the time. This is a way that we can actually—again, I might be repeating myself—make sure that we stay within the processing time standard, wh

Citizenship and Immigration committee  We have really come to a point where our visa application processing in the Indian network—and, again, I will emphasize the Indian network, which includes Chandigarh, Bengaluru and Delhi—is below nine days. The client standard is 14 days. We've been there since December 2018.

Citizenship and Immigration committee  As the deputy pointed out, we have two types of training. One is based on the actual local knowledge or the cultural aspect. I'll take an example from our major source country, India. We have what we call in our own lingo an “India academy”. When the decision-makers or the tempor