Government Operations committee  Yes, I think—

Government Operations committee  Coming back to the question about an open-book framework, transparency is really key to this. The whole thing is really about openness and transparency. Without that, you can't gain that insight. To gain insight, you need to have mechanisms to gain that insight. You can't gain th

Government Operations committee  We shouldn't confuse two things, compliance and performance management. You need to have a good performance management system in place, but compliance-based oversight has always been, “Okay, you've signed the contract, and there are these 25 KPIs. There are these things you're

Government Operations committee  Yes, I thought I'd provide a little bit of an answer to that. Really, you need to bake into your business arrangement a relationship and strategic management framework that addresses this, one that says that we are going to measure the performance of this relationship, and not

Government Operations committee  The idea really stems from the fact that the vendor that is going to do the best job is the vendor that has its corporate strategy, its capabilities, its resources, its assets, its soft skills, and its management preference in a much better alignment with your stated outcome than

Government Operations committee  No, it's not about that. It's not about how we work together. That's in the relationship management framework. The strategic fitness assessment assesses the.... During the evaluation, how are you going to know whether this vendor is better than this vendor or that vendor, and i