Government Operations committee  I'm sorry. I don't mean to take up more of your time, but would you mind elaborating when you talk about Amazon receiving direct subsidies from the public purse?

Government Operations committee  I see. You mean in terms of competing with that.

Government Operations committee  I wouldn't want to comment or speculate on any decision that any government might make in terms of what you're talking about in regard to subsidization.

Government Operations committee  Well, they're a customer. As you point out, and as another member has pointed out, they do provide to some extent their own delivery services at the same time as we want to continue to be Canada's number one parcel company. It's an interesting relationship in terms of having a ma

Human Resources committee  Thank you. Hello, everyone. Thank you, Chair and committee members, for inviting Canada Post to participate in this important discussion on Bill C-81. My name is Jessica McDonald. As you said, I'm chair of the board of directors. I'm joined today by my colleague, Susan Margle

Human Resources committee  I'd be happy to go first. Thank you very much for raising that point. From my perspective, the spirit and intent of the legislation is the most important thing. From Canada Post's perspective, we recognize that we have a lot of discovery ahead of us in terms of the barriers an

Human Resources committee  The words have been taken out of my mouth. We're not waiting. We are already under way. For everything that is in motion today, whether it's a retrofit of our retail operations or any other initiative across the company, we are quickly reviewing, revising and prioritizing accessi

Human Resources committee  Thank you. Thank you for pointing me to that testimony. I'd be very interested. We'll find it and read it. Learning from others is I think one of the first lessons for all of us. In terms of our distribution centres in particular, I think you were using that as an example, rath

Human Resources committee  The operations of Canada Post are legacy systems. As well, they're complex in terms of sorting and getting parcels and mail out to customers. We need to and do work very closely with the union in terms of making any alterations to how that works. One of our most important steps

Human Resources committee  As I said in my opening remarks, we have a tremendous amount of work to do. Stated another way, we have a tremendous amount of opportunity in this area. As you say, with 50,000 employees, we have a great representation of people with challenges at work. The legislation in its i

Human Resources committee  In both rural and urban areas, we do partner with small businesses. I can appreciate that in rural areas these may be smaller operations. In terms of accessibility at facilities that we partner with but do not own, our contracts actually specify already that the facilities must c

Human Resources committee  Not yet.

Human Resources committee  Well, there will be a tremendous amount of work—which was what I was trying to avoid saying, but it's true—involved in assessing all of our physical infrastructure. We have that under way. We are just beginning to look at how to dive into the entire system, from retail outlets to

Human Resources committee  No, I honestly can't answer that question. I wish I could. What I'd like to tell you is that in principle it's a huge priority for us, but it's just a tremendous amount of work, given the scale of Canada Post's operations. As I say, it's one key reason that we need a director wh

Human Resources committee  Sure. I think they could be everything from how we communicate to how we present ourselves so that if we have not thought of what someone's challenge might be, they feel welcome asking for support. I think when you mention being accessible to wheelchairs and having doors that a