Human Resources committee  That's a very interesting question. Thank you. Speaking from my role at Canada Post, I would like to think that Canada Post can give support to those outlets and facilities that partner with us so that we can be successful together. As I've said, the contracts that we have are already very specific about how the dealer will fit out their equipment, furnishings, signs, etc.

Human Resources committee  I don't know that I would say from Canada Post's perspective that we would need such an amendment in order to be successful with our partners.

Human Resources committee  That is another very thoughtful question. I do think that representation from interests and lived experience and personal background needs to show the broadest diversity possible. I'm struggling to answer your question because to put a specific number is difficult, but I think—

Human Resources committee  Yes, I know.

Human Resources committee  Perhaps 50%....

Human Resources committee  I feel as though I may be missing your question, but I want to say it's as basic as understanding there can be a broad range of challenges that people may have that are not visible and that you can't necessarily build for or expect standards to automatically be adapted to. Rather, how we present ourselves can encourage people to tell us what their challenge is and how we can support them as a service provider.

Human Resources committee  Sure. I think they could be everything from how we communicate to how we present ourselves so that if we have not thought of what someone's challenge might be, they feel welcome asking for support. I think when you mention being accessible to wheelchairs and having doors that are able to open, you're probably referring to other very basic physical infrastructure.

Human Resources committee  In both rural and urban areas, we do partner with small businesses. I can appreciate that in rural areas these may be smaller operations. In terms of accessibility at facilities that we partner with but do not own, our contracts actually specify already that the facilities must comply with the legislation, and that the Canadian Human Rights Act and any associated CSA standard must apply.

Human Resources committee  Not yet.

Human Resources committee  Well, there will be a tremendous amount of work—which was what I was trying to avoid saying, but it's true—involved in assessing all of our physical infrastructure. We have that under way. We are just beginning to look at how to dive into the entire system, from retail outlets to our transportation to our internal logistical systems and headquarters.

Human Resources committee  No, I honestly can't answer that question. I wish I could. What I'd like to tell you is that in principle it's a huge priority for us, but it's just a tremendous amount of work, given the scale of Canada Post's operations. As I say, it's one key reason that we need a director who is able to plot out an entire road map and get timelines against it.

Human Resources committee  As I said in my opening remarks, we have a tremendous amount of work to do. Stated another way, we have a tremendous amount of opportunity in this area. As you say, with 50,000 employees, we have a great representation of people with challenges at work. The legislation in its intent addresses what I will call—as a civilian, not a professional expert in this area—mental health issues and non-visible disabilities.

Human Resources committee  Thank you. Thank you for pointing me to that testimony. I'd be very interested. We'll find it and read it. Learning from others is I think one of the first lessons for all of us. In terms of our distribution centres in particular, I think you were using that as an example, rather than necessarily just the focus—

Human Resources committee  The operations of Canada Post are legacy systems. As well, they're complex in terms of sorting and getting parcels and mail out to customers. We need to and do work very closely with the union in terms of making any alterations to how that works. One of our most important steps will be working collaboratively in terms of employee suggestions as to how things can work differently, but as well in terms of agreeing on a supportive workplace that more successfully includes people with disabilities and can also work for all.

Human Resources committee  The words have been taken out of my mouth. We're not waiting. We are already under way. For everything that is in motion today, whether it's a retrofit of our retail operations or any other initiative across the company, we are quickly reviewing, revising and prioritizing accessibility.