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Justice committee  Each company will have a different set of policies. As I said, we have three. We have a terrorism policy, a violent extremist group policy and a hateful conduct policy. The hateful conduct policy does tend to encompass individuals or, obviously, violent extremist groups. It can a

May 30th, 2019Committee meeting

Michele Austin

Justice committee  I don't feel qualified to comment on what the other companies are doing, or might or might not do. We have a different approach, which I've outlined to you. Could we do better? We always think we can do better.

May 30th, 2019Committee meeting

Michele Austin

Justice committee  Do you mean with regard to hate?

May 30th, 2019Committee meeting

Michele Austin

Justice committee  I think that we've done a very good job of refining our policy and expanding our policy. In December 2018, we included violent images and also handles that might have a hateful connotation in the name. I think we do a good job of working with civil society and working with govern

May 30th, 2019Committee meeting

Michele Austin

Justice committee  Do you mean, is Canadian law complex?

May 30th, 2019Committee meeting

Michele Austin

Justice committee  Does it matter if it's complex? We have to respect it, so that would be my point. Are we taking into account what we're doing in other jurisdictions? Absolutely. I'll give you the GDPR as an example. That's a privacy example. When they implemented the GDPR in Europe, we took th

May 30th, 2019Committee meeting

Michele Austin

Justice committee  Why don't we have content reviewers in Canada?

May 30th, 2019Committee meeting

Michele Austin

Justice committee  It's just a choice. We're hiring. We have Canadians working across the company in various locations, including Brussels and around the world. It is just a choice that we made, but that doesn't mean that Canadian content is not respected.

May 30th, 2019Committee meeting

Michele Austin

Justice committee  There is probably—

May 30th, 2019Committee meeting

Michele Austin

Justice committee  There are two things. First of all, there are no content reviewers in Canada. We have a really excellent Moments team. I don't know if you use the search function, but when you look through and we highlight trends, we have a really excellent Moments team in Canada that looks at c

May 30th, 2019Committee meeting

Michele Austin

Justice committee  I'll get back to you with specific numbers, but it's more than 2,500 people.

May 30th, 2019Committee meeting

Michele Austin

Justice committee  There are a number of signals that we take into consideration as we are asked to action accounts or tweets, such as behaviour and local context. Certainly Asian and Southeast Asian countries have a different approach to sensitive media, for which I would say—I don't know if you k

May 30th, 2019Committee meeting

Michele Austin

Justice committee  I think it's a combination of both. From a Twitter perspective, I would add the users into that mix as well. We welcome suggestions from human rights groups. We welcome suggestions from government. Of course we respect the law that we're in. It is extremely important for us to de

May 30th, 2019Committee meeting

Michele Austin

Justice committee  I'm not going to comment on the individual accounts. Firstly, with regard to white supremacism, we have an in-house process now working with civil society, working with researchers, to better understand how white nationalists and white supremacists use the platform, but that app

May 30th, 2019Committee meeting

Michele Austin

Justice committee  There are a number of stages with regard to bans. Egregious violence can result in an immediate ban. An egregious breaking of our rules like posting child sexual exploitation material can result in an immediate ban. To be honest, most users who receive an action have made an err

May 30th, 2019Committee meeting

Michele Austin