Government Operations committee  Every month we add, on average, another 20 problems. At some point, if they're fixing more than 20 problems a month, we're going to end up in a good place, but we're not there yet.

Government Operations committee  Exactly.

Government Operations committee  In terms of why it's in the supplementary estimates (A), it's simply because it didn't make it in time for the main estimates. As such, in order for us to actually spend the money this year, we have to come before you today, as part of your process, to get that on our reference l

Government Operations committee  There are two things. The first is general. With respect to Phoenix and the CRA, you're much better off being underpaid than overpaid. If you're underpaid, we can fix that, as organizations, quickly. If you're overpaid, it's far, far more complicated. What we did when I was at t

Government Operations committee  Yes.

Government Operations committee  We're in the order of 600.

Government Operations committee  In terms of us, as I said, we started in July on the pay pod. The big benefit of the pay pod has been that you have the same people working on your files all the time, and they open a ticket. If you're not in a pod, it's almost a first-come, first-served type of thing and the tic

Government Operations committee  Yes. That's pretty significant in just a few months.

Government Operations committee  Yes, absolutely.

Government Operations committee  Yes, that's the key, because you can't break the back of the curve until you stop adding to the problems. I'll just walk you through a typical month. Right now, we're still experiencing in the order of about 400 questions on pay every month.

Government Operations committee  We look at all of them. They're not problems.

Government Operations committee  Right, but I'll walk you through, because there's more. We get about 400 questions every month on pay, because people now are not very trusting of their pay. We investigate all of them, but about 60 of them on average are more than “No, that's just because the year changed and y

Government Operations committee  I wouldn't disagree with that suggestion. We were actually going to look into that.

Government Operations committee  We've run about 127,000 people through that training, and we've also run 23,000 delegated managers through that training. The Treasury Board Secretariat thought it was really important to make that mandatory. That's kind of the government-wide system. Because so many people have

Government Operations committee  —who have been affected. Prior to receiving the $99,000, we had six employees working on this to kind of go through and correct the issues. Now we have eight. That doesn't sound like a lot, but it's a 33% increase, so we've been able to take an almost 33% cut on the stock of our