Human Resources committee  I would frame all of it from the perspective that any time we receive feedback along these lines, feedback that the experience was less than optimal, we take that to heart, and certainly in the context—

Human Resources committee  Certainly they do.

Human Resources committee  It could be a series of different things, depending upon the severity of the situation that took place.

Human Resources committee  In a first instance, as I've indicated, increased monitoring would probably be taking place to ensure that they continue to deliver optimal service, but a series of training sessions takes place throughout the entire development of an individual, designed to equip them with the s

Human Resources committee  We wouldn't have any of that information available at this point in time. We'd have to look back through the information that we do have available.

Human Resources committee  It is treated as a separate grant and is managed through a different group of resources, both from a processing perspective and from a call perspective.

Human Resources committee  I have to confirm whether it is a special dedicated line specifically for parents of young victims of crime or part of another service. We can confirm that.

Human Resources committee  Yes, there is certainly web content available specific to the grant.

Human Resources committee  As I mentioned earlier, it's certainly a piece of work that we have already undertaken. The difference here is the fact that with the parents of young victims of crime, the frame around that is a specific grant. In this context, you're talking about a specific group of individual

Human Resources committee  Yes. Just to close on that, certainly as we look forward in the way we deliver services writ large, we certainly want to make sure that we are capable of offering a more tailored service. That would include these types of circumstances, so that we are more effectively facilitatin

Human Resources committee  I'm trying to do the quick math in my head. We've made recent changes to it.

Human Resources committee  It was to increase the rate to $450.

Human Resources committee  It does not.

Human Resources committee  Certainly there is. As a matter of fact, it's one project that we have just recently undertaken, in terms of doing a comprehensive review of all of our public-facing content. We want to ensure that it's more client-centric in nature and that it really is framed with an appreciati

Human Resources committee  It's a portion of the initial onboarding training that does take place, yes.