Human Resources committee  I believe the earlier testimony noted that some of our colleague organizations have different levels of detail, or indeed, service standards. I would go back to my earlier comments. We work very closely with our colleagues at the Treasury Board Secretariat to ensure that not on

Human Resources committee  That is exactly what you should understand. I would even note that, for Service Canada, we have different service standards, depending on the nature of the service being offered. For example, 1-800-0-Canada is a general information line, so the agents require much less training

Human Resources committee  Mr. Chair, with deference to the committee, the planning for that work is with our colleagues at the Treasury Board Secretariat and Shared Services Canada. However, I could repeat what they said in this regard at public accounts last week, with the Chair's indulgence. Very simp

Human Resources committee  This is where I will look for help from the experts. In those peak periods, I would note that we have 100% accessibility for people who want to, or are able to, serve themselves through the automated system. For EI, for example, 65% of people self-serve, and never seek to speak t