Public Accounts committee  I think the short answer is that it depends on the complexity of the issue. There are examples of where we have moved very quickly—in days—where people will look at this and say, “We don't have anything”, or “We can't do that”, or “We have something that we can offer.” If you thi

Public Accounts committee  It's just a matter of engagement with the industry. It's a focus on the outcome, the business requirements. If the technology changes, we need to be adapting for wiring that into contracts so that we don't continue to roll out old technology. We get new versions automatically.

Public Accounts committee  To complement what Deputy Matthews was saying, the issue has been that we focused very much on “Here's what we want”, and then industry. We're now changing that to say, “This is the problem. Can you help us with what the solutions are and what they might look like?” That requires

Public Accounts committee  Madam Chair, we have been talking to the U.S. and the U.K., but more recently we find that our interventions and our outreach are more successful when we are more targeted. We've actually gone, for example, on NextGen, to states and provinces that have reformed their pay systems.

Public Accounts committee  Very quickly, for all of our procurements, we have been engaging with industry to get better information. We have been querying them on Black-led businesses, visible minorities and women. We've looked at that. We've asked them to report to us so that we can engage them. We've mad

Public Accounts committee  Thank you to the member for noticing. I would like to add to the AG's response. The DM core committee, that newly established DM core committee, plays a critical role here. I happen to co-chair that committee. What we're trying to do is make sure that we check in at key points

Public Accounts committee  Absolutely, Madam Chair. The short answer is yes, we can reassure that we have learned the lessons. This project is focused with a very clear business owner in OCHRO. We are working with committees that include—

Public Accounts committee  It is the Office of the Chief Human Resources Officer, the policy lead. I'm sorry. We are working with the unions and with representatives of employee groups. We continue to have three world-class providers—Ceridian, Workday and SAP—which are all competing for our business ever

Public Accounts committee  Madam Chair, I'll start with the response to the member's question. While there is great promise with agile, I would agree wholeheartedly with the member that it is not a process we use all the time for every single project. It is dependent on the project, the nature of the proj

Public Accounts committee  Thank you for the question. I'm happy to respond. The first thing I would say—and it comes to the agile principle—is that while we had a plan, we focused on the outcome. Historically, I think people got really wed to plans and budgets rather than to outcomes. One of the fundamen

Public Accounts committee  Thank you, Madam Chair, for the member's question. Same answer as my colleagues: Absolutely.

Public Accounts committee  Thank you, Madam Chair. Thank you for giving us an opportunity to discuss Shared Services Canada's progress on the Auditor General's report. We would be pleased to answer any questions the committee may have on the report. With me today is Stéphane Cousineau, senior assistant

Government Operations committee  Mr. Chair, I'll start, and I would ask Marc to complement my answer. I really don't want to jinx this, but we are very fortunate, through the creation of Shared Services Canada many years ago, to have consolidated what we call our “perimeter defence”. We go to great lengths to m

Government Operations committee  They are some of our highest priorities. Security is the number one priority, particularly as we move to digital. Second after that is modernizing. These systems may be getting close to their end of life. They need to be replaced. They need to be upgraded. They may have single po

Government Operations committee  Thank you for your question. In reality, we had a conversation with them to determine their needs and to talk about the state of the art. We try to work with them to make sure that they understand what we believe is the best technology for them. They also have people who are u