Citizenship and Immigration committee  We're at approximately around 350 to 400 complaints per year. I do think it is important to note that not every complaint is the same. One of the major initiatives we've undertaken over the last couple of years is to look at the nature of the complaints and, more importantly, the

Citizenship and Immigration committee  That's right.

Citizenship and Immigration committee  I have to admit it is certainly an ongoing issue, largely because of the cases we do move forward with tend to have witnesses that unfortunately drop out because of various forms of intimidation, and of course their precarious status. We're trying to work that out through two me

Citizenship and Immigration committee  As John mentioned, we probably quadrupled the resources. When I first joined the professional conduct department as its director we had three and a half full-time staff. We're now up to 15. With the transition to the college, we would certainly have to hire an additional number

Citizenship and Immigration committee  The number of hearings has increased about 20-fold. Under the previous regulatory regime, we faced a lot of challenges moving from the complaints process to the disciplinary process, largely because of the volume and inadequate investigations such that there were only about a han