Public Accounts committee  Thank you very much for the question. One of the things we do is client satisfaction surveys. We do user ability testing with people outside our department and with our clients. We have a centre they come to. We gather information from overseas—our VACs, our international offic

Public Accounts committee  Over the past seven years there has been a number of factors that have impacted our call rate at the call centre. Certainly, there were cuts in 2012. There was reorganization. There were significant issues from a technology perspective, and on top of that, we had dramatically inc

Public Accounts committee  Mr. Chair, thank you for inviting me to address this committee once again. Canada is an increasingly popular destination for people who want to move to or visit this country. Every year, IRCC interacts with millions of clients including applicants for electronic travel authoriza

Citizenship and Immigration committee  We will look for some data on that and get back to you with it. We'll table it to the committee.

Public Accounts committee  Thank you for the question, Mr. Chair. I would say that one of the other things we're seized with is looking at what's happening around the world. We're participating in a number of forums, both domestically and internationally. In fact, in June of this year, we're hosting the M

Public Accounts committee  Thank you for your question, Mr. Arseneault. We have been working extremely hard over the past number of years, and certainly in the past two to three years as the pressures have been mounting on the system, to take a look at ourselves inwardly in terms of what those pressures a

Public Accounts committee  There are two important things for me. One of the things that's helping us right now is that we got this two-year funding, the $1.18 billion, because over the next two years, all of these pieces that we've been talking about here this morning are.... Each month we are learning f

Public Accounts committee  I haven't costed that number out. I could tell you that—

Public Accounts committee  If you take $1.18 billion, that's going to help us get a hold of the backlog. You can extrapolate from that.

Public Accounts committee  You can extrapolate from that number that it's going to be in the $2-billion range, but I don't have a costing figure for it.

Public Accounts committee  Mr. Chair, we'd be happy to.

Public Accounts committee  The entire system is working together to address a number of complex issues to be able to get to an effective processing time. The investments we receive today allow us to start chipping away at that. As Mr. Wex indicated, you have to start someplace in terms of your plan to addr

Public Accounts committee  It actually changes every year.

Public Accounts committee  Just to give you an example, so far this year the top five countries are India, Iran, Mexico, Nigeria and Colombia. So far this year the U.S. would be 11th on the list.

Public Accounts committee  Yes.