Human Resources committee  To start off, we're probably not going to be able to give you a number. Every Canadian has the right to fully participate in society, and I think that consultation is a critically important part of the act. One of the main principles is “nothing without us”. Therefore, that num

Human Resources committee  The goal for the Government of Canada is to eliminate all barriers. Therefore, organizations need to work towards eliminating barriers.

Human Resources committee  The time frame that has been given is 2040. That is the legislative requirement. We're hopeful that organizations, as Mr. Duvnjak said, can front-load getting those barriers removed, as opposed to waiting until the very end, closer to that deadline.

Human Resources committee  The organizations we looked at have accepted our recommendations. They have action plans in place. We're cautiously optimistic that the organizations within this audit can move towards that objective and can positively achieve it.

Human Resources committee  You're right about the complaints: they are categorized by type of complaint, and not by the status of those who made them. That, moreover, is why it's difficult to assess the available options for changes and for making decisions that would improve accessibility for persons with

Human Resources committee  Most of our conversations were with managers and senior managers at the organizations. We don't audit the department itself. We had a briefing with the minister and I believe he was receptive to our recommendations. He was pleased with the audit and said he would implement our re

Human Resources committee  The complaints to which it did not have access were those sent directly to the airlines. A regulatory change would be required for the agency to obtain access to these complaints.

Human Resources committee  Thank you very much for the question. I'm going to start off by saying that 2040 is a long time away. That's a long time for people living with disabilities to wait for those changes to be made. With respect to changes of legislation, regulations and policies, those are decisio

Human Resources committee  I think that members of Parliament and committees have an opportunity to influence in a way that, as an office with our mandate, we cannot. I think it's up to the committee to decide what it would like to do.

Human Resources committee  I'm going to hesitate to say this is the first audit that we've done in this area. I believe it was 2019 when the act came in, so this is the first time we've had an opportunity to audit under the Accessible Canada Act. In terms of follow-up work, we're in the process of determi

Human Resources committee  With respect to including the Crown corporations in our audit, as our mandate allows us to, we can go in and audit those organizations. Airlines are privately owned and run corporations, and therefore, they don't fall under the mandate of our work. This being said, we can do wor

Human Resources committee  You've highlighted many of the reasons why complaint data is very important. I'll go right into where the CTA currently does not have access, and I'll ask my colleagues to add details. At present, if there is a complaint made to an airline, for example, it is the individual send

Human Resources committee  I'll make a start on answering, and then I'll ask Ms. Fortier or Mr. Duvnjak to add details, since it's details you're looking for. The Canadian Transportation Agency is responsible for monitoring the enforcement of regulations. Its representatives have conducted inspections ove

Human Resources committee  I'll start off, then I'll pass it over to my colleague to add a bit of detail. Consultation needs to be meaningful, accessible and inclusive. We found that both Via Rail and CATSA had consultation processes that included persons with disabilities in order to get their input. Hav

Human Resources committee  In terms of the chain of command, I would start with the executives and management within the agency itself. It's important that they hold themselves accountable and that they understand the importance of training. This isn't just a tick-box exercise. That training is an importan