Public Safety committee  I'm sorry?

Public Safety committee  No. It's not other police services. We go to civilian contracts and look at using those types of services.

Public Safety committee  They're a mix. I have some who are from other police services. I have some who have come from family and social services, so it really is—

Public Safety committee  No. They're public servants who work directly for me.

Public Safety committee  Exactly.

Public Safety committee  We've been consulting extensively with CBSA on this issue. My understanding is that they receive approximately 3,000 complaints a year. We're expecting the numbers to be very similar. Having said that, there will of course be a public education process that will happen around the

Public Safety committee  We had five members of the commission under the old RCMP Act, so this will be five again.

Public Safety committee  In terms of the number of complaints that we receive, we receive between 2,500 and 3,000 complaints per year about RCMP members. We are then normally asked to review somewhere in the neighbourhood of 250 to 300 of those complaints ourselves. As described by the minister during th

Public Safety committee  The individual who has requested a review has to indicate that they want the complaint reviewed after 60 days. From the time the RCMP has sent out their letter of disposition, the individual has 60 days to tell us they want it reviewed.

Public Safety committee  At present, there are no service standards with respect to that piece. Sometimes it can take as little as a few months to as much as two years, depending upon from where the complaint has been lodged and depending upon the complexity of the complaint.

Public Safety committee  The main issues that we see are about improper attitude. We will see some that deal with improper use of resources, not responding to duty correctly, or what's deemed by the complainant to be improper use of force.

Public Safety committee  Good afternoon, Mr. Chair. My name is Michelaine Lahaie and I'm accompanied today by Tim Cogan, who is my senior director of corporate services, as well as Lesley McCoy, who is my general counsel. Given the short notice that we were provided for this particular hearing, we do n