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Industry committee  I can tell you that at Telus how we run works from the premise of security by design. Our security office is involved right from the design of every single service in everything we do. That's one of our fundamental values at Telus.

March 10th, 2020Committee meeting

Jérôme Birot

Industry committee  Just to make sure I understood correctly, are you asking whether we should benchmark our call filtering technologies?

March 10th, 2020Committee meeting

Jérôme Birot

Industry committee  We certainly have statistics. I shared with you that our call control service blocks 40% of the calls to people who have activated it. Should it be benchmarked? Everyone is using different technologies, so it may be difficult for an independent party to generate more nuisance cal

March 10th, 2020Committee meeting

Jérôme Birot

Industry committee  One challenge with this approach is that there may be legitimate calls from legitimate people in those countries trying to reach our shores, trying to reach Canadian families here. That's the danger of making arbitrary decisions in a network at the tail end. At the source, yes. C

March 10th, 2020Committee meeting

Jérôme Birot

Industry committee  That's correct.

March 10th, 2020Committee meeting

Jérôme Birot

Industry committee  That's correct.

March 10th, 2020Committee meeting

Jérôme Birot

Industry committee  I can start. We are investing in technology to help prevent nuisance calling. Call control is there. It's offered free of charge to our customers who subscribe to it. Would we offer this to other carriers? We would absolutely consider wholesaling this as a service for smaller c

March 10th, 2020Committee meeting

Jérôme Birot

Industry committee  I can take this one as the only technical guy on the panel. It is complex. First, any legacy network, normal IP network, will not work with this technology. That's a big challenge for all the carriers within Canada to upgrade every part of our network, or work with the carriers

March 10th, 2020Committee meeting

Jérôme Birot

Industry committee  Yes. We have the call control service, which we believe can tackle the vast majority of those fraudulent calls. STIR/SHAKEN is a great way to augment this, but call control, for now, helps us and helps our Telus customers.

March 10th, 2020Committee meeting

Jérôme Birot

Industry committee  Thank you. Madam Chair and honourable members of the committee, my name is Jérôme Birot, and I am the vice-president of development operations for telephone and value-added services at TELUS. I'd like to begin by thanking you for the opportunity to address the committee today o

March 10th, 2020Committee meeting

Jérôme Birot