Veterans Affairs committee  We have done surveys previously, but not specifically in regard to this contract. We don't want to overburden the case managers right now. We're trying to help them, not hinder them.

Veterans Affairs committee  I wouldn't call them anecdotal.

Veterans Affairs committee  I don't have the surveys directly with me. When we do surveys and we take those statistics to the department, they don't trust the information we've gotten from the case managers. These are directly from the case managers. We're not pulling this data out of ourselves. We're not

Veterans Affairs committee  I'm sorry?

Veterans Affairs committee  It's a document that the department put out, so, yes, we're going to reference it.

Veterans Affairs committee  We met with and talked to the Legion previously. As you've noted, you'll have seen the Mercedes Stephenson story, in which the Afghanistan Veterans Association of Canada specifically joined and called for the removal of the minister due to his lack of work on this file.

Veterans Affairs committee  I haven't specifically asked the Legion.

Veterans Affairs committee  Yes. That is true.

Veterans Affairs committee  Yes. The case managers were advised, for October 25 to November 21, not to implement new medical or psychosocial resources, whether the veteran was on the current vocational rehabilitation, whether they were new rehabilitation applicants or whether they were already with the case

Veterans Affairs committee  I'm not a veteran, but I come from a veteran's family, and I can tell you that it has a negative impact on their ability to re-establish effectively. This is where we have concerns. Veterans are going to fall through the cracks. I know for a fact that some case managers have sti

Veterans Affairs committee  Yes, and we know that they will most likely get called out for it, but for them it's about the veteran. It's about making sure that the veteran has the services and the benefits they need, regardless of the fact that they are waiting for a contract with a for-profit company to be

Veterans Affairs committee  It does, because you have case managers who aren't sure if they are going to have a job at the end of their term, so they are constantly looking for permanency. A lot of them have looked at going to another organization or to going back to the community.

Veterans Affairs committee  Yes.

Veterans Affairs committee  Yes. At one of the offices, I have put up for the case managers flip charts that specifically outline the three different steps for that, and they specifically state that there should be no new medical or psychosocial resources from October 25 to November 21. I would be more tha

Veterans Affairs committee  That is correct. As I said, I spoke to a number of case managers yesterday just to see where they were at. As of yesterday, they did not have the process to refer clients to the new contractor.