Veterans Affairs committee  They have been, and they counter what the government's promise was of 25 to one.

Veterans Affairs committee  It would be hiring more case managers, not contracting out the work.

Veterans Affairs committee  Since I became national president officially in January of 2019, I have met with the minister in February of 2020 for 30 minutes and again in December of 2021 for 30 minutes.

Veterans Affairs committee  The initial meeting in February was in regard to the case management numbers and the high workloads and the stress those were causing. The December meeting was a follow-up to that meeting, in and around it. We didn't have enough time to get into the contract piece. Thirty minut

Veterans Affairs committee  One of the case managers' biggest fears is the loss of the relationship. It takes a while to build a trusting relationship with a veteran to get them to open up, to verify what their barriers actually are. Not having that relationship is going to be a hardship for the veterans. C

Veterans Affairs committee  I do.

Veterans Affairs committee  I'll defer to Toufic El-Daher.

Veterans Affairs committee  No, I do not.

Veterans Affairs committee  No, the minister's office has not provided an opportunity to meet with him to discuss the contract whatsoever, no.

Veterans Affairs committee  I do, considering his previous mandate from Justin Trudeau, which specifically stated that he was to work with and include the labour movement. We've had absolutely nothing in regard to the contract.

Veterans Affairs committee  No, they haven't. When we talk to veterans, they're not sure exactly what's going on. They know that the department sent out a generic letter advising them of the change to the new contractor, but they still have so many unanswered questions. When we met with the Legion earlier

Veterans Affairs committee  We've been talking to case managers for a number of months, specifically in and around the contract. We've been holding town halls. They don't know exactly what their role is going to look like when this contract kicks in on Tuesday next week. I was speaking with a number of ca

Veterans Affairs committee  No, I think it's a pure failure. I've asked the department to slow the contract down, to back up a number of steps to make sure the case managers' questions and concerns are dealt with and to make sure that veterans are not going to fall through the cracks, but they have a contra

Veterans Affairs committee  No, and one of our concerns is that the role of the new RSS, the rehabilitation service specialist, is very close to and very similar to what the case manager's job is right now. There is a lot of uncertainty about what their role is going to look like and what duties they are ac

Veterans Affairs committee  The veterans we've talked to and the case managers we have spoken to have said that their veterans don't really know what's going on and they are not able to provide answers to the veterans on what it's going to look like or how the transition is going to roll out. There is too