Government Operations committee  No. One of the things we want to make sure of is that we're using the opportunity to do research-based, user-centric design to fully understand what is required to meet the needs of those users. There was work that was done up to last March between the Canadian Digital Service an

Government Operations committee  There are service standards in expectations of responding to ATIPs. As was said earlier, during the pandemic there were challenges, especially as business continuity plans were invoked in departments and employees could no longer access the networks. There are three primary iss

Government Operations committee  Thank you for the question. Indeed, some departments have technologies that are much more at risk. As you can imagine, they are the departments with the largest and oldest infrastructures, such as Employment and Social Development Canada and the Canada Revenue Agency. These are

Government Operations committee  I will ask Mr. Glover to answer that question. In particular, he will be able to tell you about the collaborative tools we have introduced, and how we've greatly accelerated their implementation over the past few months.

Government Operations committee  The way the government plans for these types of disasters is through our business continuity planning exercises. These are done at the departmental level through the identification of critical services. They aren't necessarily related to or require foreknowledge of what the event

Government Operations committee  We evaluate which departments have identified critical services and whether they have business continuity plans and have tested those plans.

Government Operations committee  I don't have the exact numbers. We can get you that information.

Government Operations committee  I don't know. The point is to make sure we are ready for the unforeseen. We don't know what the next event will look like, but we do know what critical services have to be up and how they have to be up. To answer the second part of the question, the way we do that is by making

Government Operations committee  Okay. That's a bit of a complex answer. I'll try to break it down. There are various components to the Government of Canada, and all of those components need to be moving forward. Paul Glover can speak more to this, but on the modernization of the infrastructure to support the

Government Operations committee  Internally, the work that Shared Services has done has been incredible in shifting the entire network configuration from one that is centred on people sitting in buildings talking to the outside to everyone sitting at home talking to the inside. The minister and Mr. Glover talked

Government Operations committee  I'm not sure I understand. The vulnerabilities in response to...?

Government Operations committee  Right. I think that it isn't necessarily a vulnerability, rather than a shift—

Government Operations committee  It's also a shift in priorities, and there's a natural reason for that. I think those reasons are valid. As we start to plan for the resumption of business and a return to the workplace, going back to those original priorities pre-COVID is going to be the next focus.

Government Operations committee  I think that's a bit out of my wheelhouse, because I'm focused more on the internals of government operations.

Government Operations committee  Absolutely. Ensuring that the departments responsible for that have the infrastructure required to deliver those services is a key priority. That's absolutely what we're focusing on.