Finance committee  I'll let Ruth respond specifically on the surveys, if she has that. I'll just say, though, that in addition to surveys, as I mentioned, we have this large stakeholder network that we use. We recognize that it's the local community organizations that really have their pulse. We

Finance committee  We couldn't agree more that moving ahead of the problem, as opposed to trying to fix it, is the right way to go. I have just a couple of things to add. First, one of our targeted areas is youth, students—again trying to make sure that good financial habits are built early. Sec

Finance committee  We share your concern, and it's something that we recognized early on. In fact, as part of the research we did leading up to the seniors code, we did a survey of banking practices, banking habits by different segments of the population. That gave us insight into who uses bank br

Finance committee  Of course, it's difficult to predict, and in our role we have no specific ability to make predictions of that nature. I think it's fair to reflect that everyone was concerned about the level of indebtedness of Canadian consumers before this shock to the economy, and the uncertain

Finance committee  Yes, the percentage increases have been high, but our total budget for the last fiscal year was less than $35 million, and our total spend for the last fiscal year was less than $40 million, and we are staying within our anticipated budget for this fiscal year. We're trying to be

Finance committee  First, I offer a point of clarification. Our funding is principally from the sectors we regulate, so our only amount of taxpayer funding is the $5 million annual allocation. The rest of our expenses are covered by the industry. Second, as far as how we measure success is concern

Finance committee  Thank you very much. I'll take the first one first. The answer is that of course it's impacted, but my last discussion around this subject with my executive team is that we have not adjusted our business plan. That's where I'm saying that I'm feeling super great about how it's g

Finance committee  If I understand the question correctly, it's do we monitor our traffic to our web pages...?

Finance committee  Yes, we do. We are also active on social media, and we monitor the response on that as well—the pickup and so on. Honestly, it's an area of quite strong interest to us to try to evaluate the effectiveness of what we're doing and ensure that we're devoting our resources in the rig

Finance committee  We do have a targeted plan for recruiting. We have a great recruiting story, so we're actually quite able to attract people. It's difficult in these times, as you can imagine, a difficult situation in which to attract. We are at about 160 people, as I say. Our plan is to grow t

Finance committee  The false and misleading aspect is actually in the legislation, I believe, or the regulations. I may have that wrong. This is, I think, an appropriate reflection of the complexity of financial products and the difficulty, which we are very aware of, that consumers have in unders

Finance committee  We haven't seen that, but I will ask one of my colleagues to give a bit more colour on it. Frank, would you mind piping in on our specific activities in relation to the disclosure statements? I'm hoping Frank is still with us.

Finance committee  I think that's an important point to clarify. We do probe and we have almost daily conversations with our regular entities. They aren't just the top six; they are all of our regulated entities that we are collecting data on. The first thing is that we are not aware of penalties

Finance committee  We do have a concern about the unwinding of all of these provisions. That goes back to our focus on communication and disclosure to consumers. We know that in the first wave of the pandemic, quite a lot of consumers, even if they weren't affected or didn't lose their job or somet

Finance committee  Just to clarify the question, are you asking what FCAC has levied?