Public Accounts committee  There is a process in place now in which this is addressed, and there is clear communication that will be going out on our websites, both the CRA—

Public Accounts committee  Certainly—

Public Accounts committee  Yes.

Public Accounts committee  Yes.

Human Resources committee  Thank you for your question. Up-to-date delivery of benefits is a very high priority for our department. That is why, since the employment insurance program was re-launched in October, more than 98% of all claims have already been processed and more than 94% were processed accor

Human Resources committee  Sure, Minister. As of the beginning of April, it would be over 40,000 individuals who would lose their benefits. By the beginning of May, it would be more than 200,000. Then, by the end of June, it would be 600,000 Canadians.

Human Resources committee  Thanks, Minister. We certainly are aware of that situation and, as the member indicated, we are working closely with CRA. We have implemented a new approach in those types of cases. Because we do need to ensure that people do not receive both benefits at the same time, there's

Finance committee  Certainly. Thank you very much for the question. I'm responsible for the employment insurance call centres. We also had a CERB call centre that we implemented. Back when the pandemic first hit, the volume of calls that came into our call centre was unprecedented. On any specific

Finance committee  Thank you. I'll start that off, and maybe colleagues might want to add to it. With regard to the EI program, when the pandemic first hit back in March, we were closely watching our overall EI claim volume intake. In the first two weeks of March, there was not much of a differen

Finance committee  Thank you very much. I certainly would not characterize myself as a software specialist, but I will be able to answer that question. CRA and Service Canada do exchange data because we need to ensure that people are only receiving one of either the recovery benefit or the employ

Finance committee  That is correct. It is April.

Human Resources committee  Thank you very much for your question. Priority processing of all claims is very important to us. That's why we introduced measures to ensure the transition from CERB to EI. We took action to ensure that processing was done in a short period of time. As a result, we have a numb

Human Resources committee  We're aware that delays have occurred with some benefit claims, particularly for parental and maternity leave. This is due to the difference between the maternity leave program and eligibility for certain items. Over the past few weeks, we have issued new instructions to our age

Human Resources committee  Thank you very much for your question. We totally agree that processing applications is very important. When the one-time payment to seniors was announced in May, we introduced measures to ensure that we were able to pay the maximum possible for all seniors. In July, we issued

Human Resources committee  I know that about 6.5 million people have received the payment. During the months of July, August and September, we processed more than—