Finance committee  I think that's a very good idea. The problem is that a number of complaints could be handled internally by the airlines. Currently, the processing time for complaints filed with the Canadian Transportation Agency is so long that it almost becomes an incentive to refuse certain c

Finance committee  I think that, yes, it will improve things. Concerning the change in terms of the burden of proof, I would remind you that, under the current system, when a consumer files a complaint, it is up to them to prove that the airline did not apply the regulations properly. The problem

Finance committee  At the moment, a certain amount of information is missing from the bill. The details related to changing the various types of flight disruptions will have to be assessed in the regulations. The bill provides that the government, or more specifically the Canadian Transportation A

Finance committee  Simply because it would make the situation much more flexible. The current rate has been in place for many years. The economic context has changed, and it took 30 years before we decided to ask the question again. Similarly, in the Consumer Protection Act, new rules were introdu

Finance committee  Thank you very much for the question. It is important to know that payday loans really tend to go after extremely vulnerable clients. Currently, the Criminal Code provides for an exception—that is to say that payday lenders can charge interest fees of well over 60%. That can amo

Finance committee  Good evening, Mr. Chair. Good evening, committee members. We thank you for the opportunity to present to you today. My name is Sylvie De Bellefeuille. I have been a lawyer with Option consommateurs for 13 years. I'm accompanied by my colleague Alexandre Plourde, who is also a

Transport committee  As for implementation, it's rather difficult to say. I've never really looked into it, but it might be possible within the regulations or the act. I understand that these kinds of events might lead to more expensive tickets. If there was more promotion of tickets without a reser

Transport committee  Our view is that it's not just the air passenger protection regulations that place obligations on air carriers. There are also provincial statutes. Unfortunately, we saw during the pandemic d that a restrictive interpretation of the federal act and regulations was applied, and f

Transport committee  I'm not very familiar with European regulations, but based on what I've heard, we are unfortunately lagging behind the Europeans in terms of best practices.

Transport committee  I think it's true to say that nothing is ever free. There's always a cost involved. On the other hand, when you look at the situation in Europe, I don't believe plane tickets are much more expensive, while the compensation is much more straightforward. Everything depends on how

Transport committee  Unfortunately, I think it's too little, too late. It took nearly a year to introduce this system. Not only that, but the time period within which people could file a claim for compensation was often very short, only a few weeks in some instances and, I believe, four months at bes

Transport committee  Thank you for your question. The more burdensome the process becomes and the more it resembles a tribunal, the more difficult it is for consumers or passengers to assert their rights. Other witnesses have mentioned that if information were provided to transportation agency empl

Transport committee  I'm sorry. I misunderstood. I do in fact, to some degree, share the opinion mentioned earlier. It's important for the Canadian Transportation Agency to have the powers required to be able to take action. I believe that the report proposed extending some of the agency's powers,

Transport committee  In fact, the problem is not the amount of compensation, but the reason for the delay or cancellation and the interpretation of it by the air carrier. The airlines tend to interpret the regulations in a manner that is most favourable to them. We spoke earlier about how to apply t

Transport committee  We feel that the problem stems from how the regulations are worded. They leaves a lot of room for interpretation by air carriers. When something happens, they are the ones who decide what category they fall into, on whether it's up to them to take action or not, and whether the i