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Industry committee We'd split the difference and say three, actually. Two is very short, and we are not interested in setting up a big new bureaucracy. Five years can be very long, though, in an industry.
November 14th, 2022Committee meeting
Ian Jack
Industry committee We'll leave that to your legislative counsel. I don't have legal advice on where the best place for that is, as long as it's there. Legislation, of course, would be better in that respect, but then there would have to be regulation made to follow that. I'll make one other broad
November 14th, 2022Committee meeting
Ian Jack
Transport committee Mr. Chair, honourable members, thank you for giving me the opportunity today to speak to you about something very significant that resonates with all Canadians. My name is Ian Jack. As mentioned, I'm the vice-president of public affairs for our national office in Ottawa. My coll
January 26th, 2023Committee meeting
Ian Jack
Transport committee I don't know that I can talk personally on whether we're unanimous or not among the three of us. We'd have to caucus, I suppose. There are a bunch of measures that I heard from my two colleagues that we would be supportive of, and I hope the same is true for them. I think there
January 26th, 2023Committee meeting
Ian Jack
Transport committee Absolutely, it is. In fact, there are some rules around that. The rules may not be good enough, but there are rules about how much notice you have to be given for a cancellation and what a carrier has to do for you if it cancels within a certain amount of time. Certainly, it's w
January 26th, 2023Committee meeting
Ian Jack
Transport committee We certainly think the incentives today are skewed. We talked in our opening remarks—and I think some of our colleagues here have talked as well—about needing potentially higher AMPs, fines if you will, so that the carriers are aware of that and they prioritize more highly takin
January 26th, 2023Committee meeting
Ian Jack
Transport committee No, that's not normal and it needs to change. I won't get into the long story, but it's sort of a COVID effect. The way the government set this up was about how many passengers you had flown over the last couple of years. They then took an average and determined who was big and w
January 26th, 2023Committee meeting
Ian Jack
Transport committee Absolutely. That was one of the four things I mentioned as well in the opening remarks—specifically, more transparency for the carriers so that we can all understand what their rate is for resolving complaints. We know how many complaints come to the CTA, but we don't know how ma
January 26th, 2023Committee meeting
Ian Jack
Transport committee On whether it's legislation or regulation, I won't offer an opinion. That's for the lawyers, I think, but yes, somebody in government has to do that. As I also said earlier, the carriers have all this information. They're choosing right now not to make it public. Somebody's goi
January 26th, 2023Committee meeting
Ian Jack
Transport committee I agree with Mr. Lawford. The Air Passenger Protection Regulations came into force three months before the COVID‑19 pandemic, so the circumstances were anything but normal. Things still aren't back to normal, but we've been getting closer to that for six to nine months, and in t
January 26th, 2023Committee meeting
Ian Jack
Transport committee It's a very good question. If I could go back to your anecdote, I would point out that it highlights another issue with the regulator and with the system as it is set up, which is that you have to be a passenger on a plane to make a complaint. I can't imagine that any of the pe
January 26th, 2023Committee meeting
Ian Jack
Transport committee If I can just say, the point of higher AMPs is not to raise money for the government. It's to incent the airlines to do a better job in the first place. We shouldn't assume that there would be tens and hundreds of millions of fines against the carriers and that the cost would, in
January 26th, 2023Committee meeting
Ian Jack
Transport committee The only comment I would make is that there's the APPR and then there are changes in the system more broadly to make it work better for everybody, including passengers. I certainly don't know that I'd be looking under the APPR for the answers. I think the APPR has enough problems
January 26th, 2023Committee meeting
Ian Jack
Transport committee That's why one of our recommendations is an explicit power for the minister to direct in extraordinary circumstances. Again, it's to have that stick in the background, so that when he or she convenes a meeting of the players, they know that it's more than just a chat and they're
January 26th, 2023Committee meeting
Ian Jack
Public Safety committee It'll be me, Mr. Chair. Thank you very much. Good afternoon. Mr. Chair and honourable members, thank you for inviting us to share our views on the effort to combat auto theft. My name is Ian Jack. I'm the vice-president of public affairs for CAA's national office here in Ottaw
April 29th, 2024Committee meeting
Ian Jack