Transport committee  Absolutely. That was one of the four things I mentioned as well in the opening remarks—specifically, more transparency for the carriers so that we can all understand what their rate is for resolving complaints. We know how many complaints come to the CTA, but we don't know how ma

Transport committee  No, that's not normal and it needs to change. I won't get into the long story, but it's sort of a COVID effect. The way the government set this up was about how many passengers you had flown over the last couple of years. They then took an average and determined who was big and w

Transport committee  We certainly think the incentives today are skewed. We talked in our opening remarks—and I think some of our colleagues here have talked as well—about needing potentially higher AMPs, fines if you will, so that the carriers are aware of that and they prioritize more highly takin

Transport committee  Absolutely, it is. In fact, there are some rules around that. The rules may not be good enough, but there are rules about how much notice you have to be given for a cancellation and what a carrier has to do for you if it cancels within a certain amount of time. Certainly, it's w

Transport committee  I don't know that I can talk personally on whether we're unanimous or not among the three of us. We'd have to caucus, I suppose. There are a bunch of measures that I heard from my two colleagues that we would be supportive of, and I hope the same is true for them. I think there

Transport committee  Mr. Chair, honourable members, thank you for giving me the opportunity today to speak to you about something very significant that resonates with all Canadians. My name is Ian Jack. As mentioned, I'm the vice-president of public affairs for our national office in Ottawa. My coll

Industry committee  For legitimate legal purposes.

Industry committee  That wouldn't change whether somebody's doing something illegal.

Industry committee  I think we'd agree with your interpretation, and as an earlier witness said as well, to the extent that there are issues with CASIS, this will not fix them. What it will do is ensure that another roadblock isn't put up in the future. We see this bill as one step forward. As I s

Industry committee  Yes.

Industry committee  We absolutely would, and again I think CASIS is a perfect example. With great goodwill, something was entered into 15 years ago. When people start disputing it, though, if it's just floating out there as a semi-private agreement, there's no way to fix it, and the consumer is ulti

Industry committee  We'd split the difference and say three, actually. Two is very short, and we are not interested in setting up a big new bureaucracy. Five years can be very long, though, in an industry.

Industry committee  We'll leave that to your legislative counsel. I don't have legal advice on where the best place for that is, as long as it's there. Legislation, of course, would be better in that respect, but then there would have to be regulation made to follow that. I'll make one other broad

Industry committee  That's a very good question. We care a lot about both of those issues. It's a very good question; thank you for it. I would say a few things. First of all, we've also heard testimony that this is happening anyway, regardless of this legislation. Right now you have people going o

Industry committee  I think vehicles are becoming more and more technologically dependent, regardless of what the drivetrain is. EVs are part of that trend, of course, but I think if EVs hadn't been invented and we weren't worried about the climate and we were just dealing with the vehicles from the