Human Resources committee  David Rheault is on the call. He's in charge of government relations at Air Canada. We run a very complex business. Our government relations people speak to different government parties and individuals to explain our challenges and issues and to provide updates as to how we're d

Human Resources committee  Thank you again for the question. A number of initiatives have been introduced in the last several months as part of our three-year plan. For example, customers with disabilities who require a lift are put on the plane first. In fact, we will delay a plane to ensure that they g

Human Resources committee  No, of course not.

Human Resources committee  No, I haven't.

Human Resources committee  No, I have not.

Human Resources committee  Human rights are critical, and the whole purpose of our accessibility plan.... In fact, one of Air Canada's core values is respect of its customers. That's all customers—customers with disabilities and customers without disabilities. We carry many, many customers every year. I

Human Resources committee  I'm going to have to get back to you on that question. I don't understand the intent of the question. Human rights to us.... Regardless of whether there is a regulation or whether, it's a value, it's critical to us that we treat all our customers with respect.

Human Resources committee  Again, thank you for the follow-up comment. We're still studying and still investigating the situation. Our procedures are followed by many different airlines around the world. There are cases in which we do divert if recommended by the doctors. In this case, as you know, that w

Human Resources committee  Thank you for your question. I'm aware of that case of Mr. Hodgins, who was arriving in Las Vegas. Kerianne may provide more details a little bit later. We are very sorry for what happened. Our contractor in Las Vegas didn't show up to help Mr. Hodgins off the plane to his mobil

Human Resources committee  I didn't make those comments myself, but our spokesperson may have made those comments. I'm not aware. Certainly, weather and other factors do influence performance.

Human Resources committee  I didn't say that at all. I'm saying that, given that we're in the northern part of the continent, weather is typically worse than in the southern part of the continent. That would be one factor that may be different between our performance and others' performance.

Human Resources committee  I am very aware of the situation. We've provided our condolences to the family and we've reached out to the family to speak to them about the situation. As you probably know as well, the situation is in front of the courts at this point in time, and it's very difficult for me to

Human Resources committee  Thank you for the question. What I can confirm is that the vast majority of customers requesting accessibility help from Air Canada are having good experiences. There are exceptions. We take responsibility for those exceptions. The primary intention or objective of the plan t

Human Resources committee  Thank you for the question. I believe that is correct. I'm not aware of all the details, but if I can, I'd like to turn the question over to Kerianne, who could provide more details.

Human Resources committee  Thank you for the question. As I said in my opening comments, it is a priority for us. Our objective, aside from meeting the regulations, is to be the preferred airline for customers with disabilities. We know we have to improve. That's why we put in place a plan with 145 diff