Human Resources committee  We'll continue to add initiatives over the next two and a half years.

Human Resources committee  I think that would be a fair characterization or description.

Human Resources committee  I think that's a fair assessment. Our initiatives will be executed over the next couple of years to help alleviate that concern.

Human Resources committee  That is a correct statement. Of the 10 that were measured, that's correct, although I would say on-time performance is not an absolute indicator of missed connections.

Human Resources committee  Thank you, Mr. Chair. Thank you and good afternoon. Let me assure the committee, people with disabilities, and the Canadian public that Air Canada takes very seriously its obligations to ensure our services are accessible. Equally important to us is that our objective is to be

Official Languages committee  Mr. Chairman, I agree with the member's question. We have the same objective, so we will find different measures, if required, to improve our performance. That's what continuous improvement is. We have committees internally that look at this. Arielle and Lucie, our two executive

Official Languages committee  Mr. Chairman, just to confirm, the question was what roles and responsibilities are integral to Air Canada with respect to the Official Languages Act.

Official Languages committee  Mr. Chair, as mentioned earlier, one of our executive vice-presidents, Arielle Meloul, is the official languages champion for Air Canada. She oversees the department headed by David Rheault, as well as training. As David mentioned earlier, we have a dedicated set of trainers in F

Official Languages committee  Mr. Chairman, I apologize. The audio of the question broke up, so I didn't fully hear the question.

Official Languages committee  I think I said that. I said we hire on merit, with a focus on hiring bilingual employees, so they can speak in both official languages to all our clients.

Official Languages committee  Mr. Chairman, that's absolutely correct. Although we monitored 2020 and 2021, we're not using those years as an indicator, so we have to go back to 2019, when we had almost 52 million customers travel on our planes throughout the year. Again, on a relative basis, on a rate basis,

Official Languages committee  Mr. Chairman, again, I'll reinforce my answer that one of the key indicators is the rate of complaints to the number of customers whom we serve and the interactions we have with them. That is one of the key measures that we would apply to our performance.

Official Languages committee  Mr. Chairman, that's always been our objective, and we will certainly continue, as David mentioned, to look at new measures to improve our performance as well.

Official Languages committee  We hire based on merit. As I said earlier, we focus on hiring bilingual employees. As David said, we've been relatively successful in doing that, although not as successful as we'd like.

Official Languages committee  Yes, we would hire a francophone, as well. We hire based on merit with a view of trying to hire as many bilingual employees as possible.