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Public Accounts committee I believe that's correct, yes.
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee That is the case. As indicated earlier, there was a 75% increase in demand in the five years beginning in 2015.
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee This was a very significant increase. I should say as well, honourable member, that there was an increase in the complexity of issues and demands coming forward from the veterans, particularly around mental health issues, and significantly around PTSD related to those issues.
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee That's a very good question, Honourable Member. I can't give you that specifically, but I will find that and bring it back to the committee.
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee There are two things I would say. First of all, this staff is being productive. The increase in the total FTEs is a factor—
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee The key part of that, as was indicated earlier, is that the intake or demand is up significantly. In a five-year period that began in 2015, the intake or demand went up by 75%.
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee I don't think that's the way we would compute this. We are looking at the total equivalent that we need—not just the number but also the type of bodies we need to address these matters.
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee Our first objective is to have clearer data, not just internally, but also externally. We are also establishing consistent standards.
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee As I mentioned in my opening remarks, we expect to reach our target by June 2023.
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee We can't give you the specific answer on the wait time with respect to indigenous veterans. We're very respectful of the fact that indigenous veterans come forward, that indigenous Canadians come forward and self-identify. This data that we have received through the census has on
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee That's a very good question. I think the item I'm most focused on is how we can make this process direct and simple for both the veteran and the staff who are responding to the veteran's interests as they are brought forward. We've been placing a lot of focus on simplifying our
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee Thank you for the question. It has had a tremendous impact on the backlog, as we indicated earlier. Since the time of the audit, we've seen the backlog decrease by 41%. That is largely due to the work and effort of the staff who are addressing these matters and taking up the app
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee Mr. Chair, productivity hasn't dropped. In fact, productivity has increased in terms of the number of files that have been addressed.
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee Honourable member, thank you so much for this question. You're quite right to underline this issue. It's something that we are, in fact, attentive to. I should say that there is a long history of indigenous Canadians who have served and have sacrificed. Even just a few days ago,
October 21st, 2022Committee meeting
Paul Ledwell
Public Accounts committee Thank you for your question. You're right to raise the issue. As you mentioned, it's something that's been happening for months, even years. We set up teams dedicated to processing those files. We allocated more staff to process applications from francophone veterans, and we've
October 21st, 2022Committee meeting
Paul Ledwell