Veterans Affairs committee  No, it has not.

Veterans Affairs committee  I have not seen that letter.

Veterans Affairs committee  Not exactly. There were four cases discussed where the term was used by the employee first, but not by the veteran.

Veterans Affairs committee  Yes, you're right.

Veterans Affairs committee  Thanks very much, Mr. Chair. In the case that came forward this summer, the first case, this was raised so directly and seriously that it was shared immediately with the manager of this veterans service agent. That manager engaged, and others engaged soon after that. It was rais

Veterans Affairs committee  I think we have our first face to the veteran, in terms of how they're coming forward, to ensure they have the professional support they require, and a level of care and compassion that comes from the employees. I know that is extended quite extensively. If there is any concern a

Veterans Affairs committee  Mr. Chair, we undertook a search of 402,000 unique files. The search looked for references to MAID in its various guises, as well as “medical assistance in dying”. Through that, we were able to determine the four cases that have been established through this single employee. Th

Veterans Affairs committee  That's correct.

Veterans Affairs committee  Yes, the investigation is ongoing.

Veterans Affairs committee  If I could, through the chair, let me thank you for your comments about our case managers. I obviously fully agree. These are four cases associated with one single employee that have been shared with the RCMP, from which they will be undertaking their further investigation.

Veterans Affairs committee  Yes, we plan to extend the work that we currently do around trauma-informed training for all of our frontline employees—any employee who has interaction with veterans—to really build a greater and deeper understanding of sanctuary trauma and some of the moral injury that can occu

Veterans Affairs committee  If it's okay, Mr. Chair, I will start. I might ask my colleague to add anything I might not reference here. It is an ongoing process that is not yet completed. It's guided by our collective agreement with the union representing this employee, as well as our general guidelines a

Veterans Affairs committee  Just to clarify, only calls that come in through our national client contact centre, our 1-800 number, are recorded. Once a call that may come in through that source is referred to a veterans service agent or to a case manager, that recording stops, and there are no further recor

Veterans Affairs committee  Calls into the national contact centre, yes, would be reviewed as a matter of course, but there are no other further calls that are recorded beyond that. Quality control, if I could, comes through—

Veterans Affairs committee  Thank you, Mr. Chair. I would indicate that for the 10% who have not taken the training, it could be because they're on leave. Some are on maternity leave. It's not that they are not taking or are refusing to take the training, but that they have not been in the office to be abl