Human Resources committee  Thanks for the question. Since the beginning of the pandemic, since we noticed that instances of fraud and attempted fraud were going up, a number of measures have been put in place. They have focused a great deal on identity proofing and strengthening. We have also uplifted some of our cyber-protection measures.

Human Resources committee  If it's okay, I'm happy to respond, Mr. Chair. The question is quite correct. The general method that we are seeing for these attacks is.... There have been data or privacy breaches at other institutions in the private sector or the financial sector in the past, where large volumes of Canadians' personal information have been stolen from those organizations.

Human Resources committee  Going forward, recognizing that this is not going to stop and the negative activities of fraudsters around the world will continue, we are continuing to make plans and invest in further measures. There is a large focus on the identity of our clients. Recognizing that the major challenge we have here is identify theft, in Canada and around the world, we need better and stronger ways to know for certain who the clients are who are coming to obtain services from us, and to validate that they are who they say they are.

Human Resources committee  Thanks very much, Lori. Thanks for the question. To further Lori's remarks, since the beginning of the pandemic, there is no question that we have noticed an uptick in attempts at fraud and fraud against our services, as has been the case around the world. We have made some significant changes, from a cybersecurity perspective, to our systems that serve Canadians, putting in place additional measures to validate the identity of clients who are coming in to receive benefits, and to detect any fraudsters, or attempted fraudsters, who are trying to take advantage of the systems that we have.