Indigenous and Northern Affairs committee  I would just say that there are two aspects to colonialism. One of them is that you really need to focus on the residential school context and to realize that we need to look at trauma-based services, that we need to refocus much of what we do to look at nation-based approaches a

Indigenous and Northern Affairs committee  Two-eyed seeing is actually a concept that is very broad. It really refers to the ability to deal with the overall Canadian context, but also to see things from a first nations context. It does apply to our approach to mental health. It applies to our medical officers in how we p

Indigenous and Northern Affairs committee  The partnerships we have include our continued partnership with ISC, the Ministry of Health in the province and also the Ministry of Mental Health and Addictions. I would say there is an ongoing relationship. We have, for example, a letter of mutual understanding that we sign e

Indigenous and Northern Affairs committee  I'll make a few comments, and then I'll ask Colleen to add to that. One thing that has been really important is to adopt a different approach to designing the system. We've learned through our process that what has worked well for us is when we pick a provider that will then par

Indigenous and Northern Affairs committee  If I could add to that quickly, we have regional offices where we have VPs who are involved with local service delivery aspects. That's not only the input and engagement, but right down to service delivery. We are getting that closer to the ground.

Indigenous and Northern Affairs committee  I would say there are some key elements. One of them is that the electronic system actually minimizes any delays. The other part of that is that, by clearly following the fee schedule at 100%, the providers have confidence in what they can do. There's not a lot of checking back a

Indigenous and Northern Affairs committee  One of the key elements is trying to focus on the patient, the client, the person. I would say what we've done with the immediate set of transformations is base our work on that and make the work accessible and transparent. The pharmacare program is one that we have designed in p

Indigenous and Northern Affairs committee  Thank you, Colleen. Part of our submission is a brief that we have submitted to the committee. It gives a fair amount of detail about our delivery of the health services that we call first nations health benefits, which are known nationally as non-insured health benefits. One o