Public Safety committee  With regard to the CBSA, we've in fact had one employee kind of targeted by social media campaigns and that kind of information. We work very hard to make sure that people can trust the integrity of CBSA officers and the people who are serving Canadians. We have noticed some thre

Public Safety committee  As we speak, we have already increased our efforts on this front even before we officially receive the funds, especially with regard to the Port of Montreal, where the seized cars constitute evidence that helps police forces advance criminal investigations. We work closely with

International Trade committee  We set up a 10-day response time. We did receive a representation, maybe from the same business, that we were serving them in seven days, which was actually faster than we had planned to serve them, but that wasn't good enough. We've just been made aware of that, and again, we're

International Trade committee  It's true the global multinationals.... I would mention the auto sector in particular. There are auto parts in Canada that can cross the border multiple times per day. Part of our bilateral discussion with the Americans—with the department of finance and Treasury in the U.S.—is a

International Trade committee  Well, I confess to not being a lawyer—I'm not a statistician either—but we took great pains to have a representative sample of businesses in Canada to make sure that small businesses, medium-sized businesses, brokers, express couriers and multinationals were covered. My testimo

International Trade committee  My earlier testimony was that I took comfort in our ability to detect and correct problems. My testimony would be that we have contingency plans. We have extra resources available. We've tested our ability to detect and correct problems. That's the real test of an IT system. Th

International Trade committee  We invited our own employees to take part in the planning process. I am referring to border officers. Quebec has the lead role on this for all regions. Frontline employees who will have to deal with the delays affecting businesses have been using CARM for months. They are establ

International Trade committee  Thank you for the question. To begin, we tried to minimize the scope of the change by using a number of existing modules. There were five phases. Later on, new models will be forthcoming. As to the contingency plans, some of the concerns raised might materialize during the tran

International Trade committee  I share the same confusion over the term “penalty box”. In more than three decades in the public service, I've never heard of a penalty box. As a decision-maker, I wouldn't know what to do with that kind of comment. I have no idea where it came from.

International Trade committee  Yes.

International Trade committee  There have been no delays. There was a delay, at least a three-year delay, due to scheduling and scope issues, but Deloitte has continuously worked on the project since that time. It would be my testimony that I've never heard “penalty box”, nor would I know what to do with it

International Trade committee  It's our sixth release, so when people are registered in the CARM, they do have access to functionality. Because we are on our sixth release, many businesses have been using CARM for years.

International Trade committee  Maybe I should turn to Ms. Lutfallah to make sure we're absolutely right, because I think it's an important issue for businesses. Jennifer.

International Trade committee  That's correct. There are roughly 275 to 300 major brokers in Canada, so it's not a huge number, and that's not where we're experiencing issues with registration.

International Trade committee  In terms of businesses, there were 44 or 45 main players represented—a bit skewed towards the major players but across all sectors and sizes—that tested thousands of transactions. In terms of the outreach, yes, we contemplated the CRA. We contemplated mail-outs. To got back to t