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Government Operations committee  Those are great questions. I love the enthusiasm, and the support you're showing for your community. We are constantly looking to replenish our street furniture. We go through vigorous RFP processes as part of that to ensure we have the most efficient street furniture out there to replenish our community mailboxes.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  The new community hub in High Prairie, Alberta and the one we recently launched in Membertou, Nova Scotia are increasing the services we are providing to those communities, giving access and helping local small businesses connect with customers. Again, we work with the communities and unions to determine the needs of the communities.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  I believe that, for the end of 2025—I want to quote you the right number—we absolutely have a target of 5% and that, at the end of 2021, we were at 2.1%, I want to say. I want to make sure I'm telling you the right information, but it is our constant work to ensure we're meeting those needs.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  By working with our indigenous-owned suppliers and subcontractors. That target is by the end of 2025. We will continue to work with those indigenous-owned suppliers and subcontractors to come up with opportunities for us to go from the 2.1% we reported at the end of 2021 to our 5% target by 2025.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  At this point, we are really focusing on underserved communities and increasing access points to small and medium-sized businesses. At this point, we are not looking into larger communities. It's part of our plan to increase service to underserved Canadians in those smaller communities, as well as in indigenous communities.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  What we know is that we are facing significant and increasing competition. We know with the—

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  What I can tell you for this year is we have seen the Q1 losses. What we are expecting for the remainder of the year is a very consistent story. As we get out of the pandemic, we are really interested to see how consumers' behaviour changes and where we're going to land. There are also macroeconomic challenges, such as inflation and the unfortunate war happening between Russia and Ukraine.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  That's a great question. Let me start by looking at parcel. As we disclosed in our Q1 of 2022, we are seeing softness in our parcel volume, really driven by the high base that we had in 2021, because things were still under lockdown. We are keenly watching how this is going to unfold in the next few months, as economies open up.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  What I can say right now.... I can't compare us to our competitors, but I know that—

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  I can come back with that. I'm sure we have some of that information. We are aware that our market share is decreasing. I can tell you that much. In terms of specific numbers, I'd be happy to get back to you, but we are realizing that we have an increasingly competitive market with many fierce competitors from the gig economy coming up.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  As I said before, MyMoney Loan is a strategic partnership with TD. We launched a pilot in 2021. So far, there have been successful market tests in 2021 and in Q1 of 2022. We are planning a national launch of the MyMoney Loan products over the next several months, with a full launch by the fall of 2022.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  As for the costs of the community hubs, I don't have the figures on hand, but I would be pleased to get back to you with the information. The response from communities has been very positive. They really appreciate the services available through the community hubs. Given that the hubs bring services to underserved communities, they mean a great deal to the communities.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  My comment around automation is that it is really to enhance efficiencies and processes and to make us more efficient and provide a better service and increased capacity for our Canadian needs. At this point in time I don't have anything more to share specifically. We're looking at it from a global point of view, that we absolutely need to provide the services Canadians expect from us and that it is really important to enhance our operations.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  Absolutely. I know that we have a plan to reduce single-use plastic wastage. We have embarked on that plan. I don't have specific numbers. We can come back with those.

May 31st, 2022Committee meeting

Rindala El-Hage

Government Operations committee  Absolutely it does not. This is just my personal opinion. I think we have an obligation to ensure that non-mailable matters are—

May 31st, 2022Committee meeting

Rindala El-Hage