Human Resources committee  As we've mentioned, because of volume, we are prioritizing clients with travel plans. The in-person services that are provided have up until now been limited. Right now, they're limited to anyone with travel plans identified within 45 business days. That allows us to move those folks as quickly as possible through the process.

Human Resources committee  I'll start by talking about call centres. First of all, as the minister has indicated, in February we were receiving 50,000 calls a week and in April we were receiving 1.2 million calls a week. We have been working with Rogers and Shared Services Canada to update the technology so that Canadians have better access to services and do not have to call back multiple times.