Refine by MP, party, committee, province, or result type.

Results 1-15 of 67
Sorted by relevance | Sort by date: newest first / oldest first

Transport committee  Oh, absolutely. It's already on our website. Just last year, we gave $146,000 in fines, and so far in this year alone—and we're just talking about accessibility here—we have given $536,000. That being said—

February 27th, 2024Committee meeting

France Pégeot

Transport committee  Most countries have air passenger protection regulations, but the one-person, one-fare rule is actually only in Canada. We're the only country with it. For example, the United States does not have these types of measures; it doesn't even have measures like we have. We provide pai

February 27th, 2024Committee meeting

France Pégeot

Transport committee  No. What I'm saying is essentially that because other countries don't have one person, one fare, it would impose some pricing issues that would go against international agreements, and this has been—

February 27th, 2024Committee meeting

France Pégeot

Transport committee  This is certainly something we have to look into, but the advice we have received from Transport Canada and Global Affairs, which are really the ones managing those international agreements—

February 27th, 2024Committee meeting

France Pégeot

Transport committee  The current regulation prescribes for end-to-end service, and we certainly respond to various complaints with respect to that, but we also have our inspectors who monitor the situation.

February 27th, 2024Committee meeting

France Pégeot

Transport committee  The law that was passed by Parliament is certainly a step forward in the field of consumer protection. Already, the burden of proof has been reversed, and airlines must respond within 30 days. So these two measures are already in place. We carried out a preliminary consultation

February 27th, 2024Committee meeting

France Pégeot

Transport committee  We now have around 65,000 unprocessed files, and the processing time is around 18 months. It's certainly a situation we're working on. In fact, we've hired a lot of people. Last year alone, we received 40,000 complaints. This year, it's likely to be the same number. This year, in

February 27th, 2024Committee meeting

France Pégeot

Transport committee  Well, that's a good question…

February 27th, 2024Committee meeting

France Pégeot

Transport committee  I can send it to you, of course. I can also tell you about how the situation has evolved. About five or six years ago, we were getting 7,000 to 8,000 complaints a year. There's really been an explosion in complaints over the last two years.

February 27th, 2024Committee meeting

France Pégeot

Transport committee  Yes. The maximum fine we've given so far is around $100,000. The way it works is that there is always an increment. If the same type of violation were to happen, then we would of course give an increased fine.

February 27th, 2024Committee meeting

France Pégeot

Transport committee  Thank you for your question. As I've mentioned, there are international agreements that govern all the air transportation that is happening. That would constitute a problem with those agreements. If we were to—

February 27th, 2024Committee meeting

France Pégeot

Transport committee  For sure. That's why we work a lot with ICAO, the International Civil Aviation Organization, internationally. We're supporting the development of a compendium that highlights best practices across various countries with respect to people with disabilities. We certainly talk abou

February 27th, 2024Committee meeting

France Pégeot

Transport committee  We do believe that to improve accessibility, we need to use various tools. I've mentioned the information and training available on our website, etc. For sure, enforcement is a key aspect of it. As with other regulatory agencies, enforcement is used to achieve compliance. It is

February 27th, 2024Committee meeting

France Pégeot

Transport committee  Yes, of course. Thank you very much. I'll come back to what Ms. Cadieux just said. Canada is indeed, to our knowledge, the only country that imposes a fare. Internationally, air transport is governed by a series of bilateral agreements between countries. This is essentially what

February 27th, 2024Committee meeting

France Pégeot

Transport committee  First, I'd like to complete my previous answer. I assure you that we are working internationally, in particular with the International Civil Aviation Organization, to encourage other countries to take measures like ours. As for your last question, essentially, the regulations p

February 27th, 2024Committee meeting

France Pégeot