Transport committee  I understand.

Transport committee  Of course, I would agree with you that accessibility has to be at the forefront, and we have many tools to advance accessibility. These include guidelines that we provide. We provide training materials on our website, especially for small transporters. We have dispute resolution

Transport committee  Thank you very much, Mr. Chair. Good morning, Chair and committee members. Thank you for your invitation to discuss accessible transportation for persons with disabilities. The Canadian Transportation Agency has three main responsibilities. Firstly, we help ensure that the nat

Public Accounts committee  We have different tools to support that. Of course, the big framework is the legislative and the regulatory framework, which really serves as a foundation. We have the ATPDR, the accessible transportation regulations. We have a brand new regulation with respect to reporting and p

Public Accounts committee  Yes, the complaints that go directly to the airlines and the complaints that come to the agency are completely separate. I probably should have been more specific in my earlier answer. We don't have the authority to request that information.

Public Accounts committee  That's certainly something that could be considered. Nevertheless, the financial resources we have just been given will strengthen our capacity to enforce the legislation.

Public Accounts committee  This is in the context of air passenger protection. It's not in the context of accessibility. When an incident happens, it could be within the control of the airline; it could be within the control of the airline but required for safety, or it could be outside the control of the

Public Accounts committee  Your fellow member just asked me to talk about the three categories of flight cancellations. One of the categories that's open to interpretation is the second one, situations within airline control but required for safety purposes. That's where we've been involved, through tribun

Public Accounts committee  We do the best we can with the resources we are given. We recently received a fairly sizable infusion to help us improve our overall capacity for enforcing the law, including in terms of accessibility.

Public Accounts committee  The way we look at trying to identify the barriers...for sure, it's on-site inspections. In the work we've done on the new regulations, we started by asking companies how they intended to meet them. That's one way. However, we have different ways to identify the barriers, as we

Public Accounts committee  For sure, that's a very important point.

Public Accounts committee  The type of data the Auditor General was referring to was the complaints that the companies receive. Of course, we receive a certain number of complaints. We do some inspections, and in that context we can have access to the information we need to do our work. The type of data w

Public Accounts committee  Perhaps I can share with you how we approached compliance with respect to that new regulation. When the regulation came into force, we wrote to the 40 main transportation service providers and sent all of the regulatory requirements they had. We asked them for a written report

Public Accounts committee  Our mandate does not cover—

Public Accounts committee  I'm not sure whether it's the Commissioner of Official Languages, but I know the commissioner has looked into that.