Public Accounts committee  Accessibility is part of our mandate, and we do the best we can.

Public Accounts committee  As a regulator and administrative tribunal, we have some technical expertise in the transportation sector. That's why our mandate includes accessibility in the transportation sector. Other government agencies have different responsibilities in the area of accessibility, but we a

Public Accounts committee  That's not a question for me to answer. I was basically referring to the national transportation policy, from which our activities and mandate flow.

Public Accounts committee  We are actually an economic regulator. The rail sector has two main transportation service providers, and the air sector has a few carriers. To protect consumers in the rail industry, we ensure that a mechanism is in place to settle disputes between railway users and the two comp

Public Accounts committee  Forgive me, but I don't think that's for me to say. What we try to do is make sure that the market operates as smoothly as possible under the legislation we are responsible for enforcing.

Public Accounts committee  The agency administers the Air Passenger Protection Regulations, which are in place for that purpose. It's a complaints-based regime to protect passengers. I realize that we have a considerable backlog of complaints, as everyone knows. We recently received funding to address that

Public Accounts committee  As I told the members of the Standing Committee on Transport, Infrastructure and Communities, the current legislation governing the air passenger protection regime is fairly complex. It's built around three flight categories, but the airlines are the ones with the information to

Public Accounts committee  Good morning. Essentially, the obligation is for the providers of transportation services to ensure the mobility aids do not get damaged. If they do, it's up to them to compensate and make sure that whatever costs are incurred are being reimbursed to the person who is the user o

Public Accounts committee  Yes. The vast majority of the funding is for air passenger protection complaints, because this is where we have a very important backlog, as I'm sure all members of the committee know. With respect to enforcement, some of the resources will be dedicated to increasing our enforcem

Public Accounts committee  Thank you very much, Mr. Chair. I would like to thank the committee for the invitation to appear today. With me is Tom Oommen, director general of the analysis and outreach branch at the Canadian Transportation Agency. The agency's mandate is based on the Canada Transportatio

Transport committee  Just as any citizen can have access to information, they can have access to the different documents we work on. We speak with Transport Canada. We exchange emails. We have meetings. I want to reassure the committee, Mr. Chair, that when it comes to complaints, there is a clear

Transport committee  No.

Transport committee  It's because what we have done...we have proceeded with that. As I said, the first thing we do is that we really focus, first of all, on complaints, because this is what puts money in the pockets of consumers. The first line of action for the CTA is really around that. The other

Transport committee  This falls under the responsibility of the agency and therefore under mine. During the holiday, our six—and soon seven—enforcement officers have been on the ground, have been monitoring the situation, have been gathering information and have launched investigations. If we notice

Transport committee  No, actually. We have two roles. One is as an administrative tribunal. With respect to the decisions that are made by the tribunal, there is a very thick wall, I would say. There is absolutely no discussion there at all; nor is there with respect to enforcement. That is our res