Transport committee  Let me explain to you what we have done. First of all, those administrative monetary penalties were not provided because there was no compensation. Those monetary penalties were given because the company did not respond within 30 days to the complaints. That's the first point I'd

Transport committee  Okay. I may have missed that quote from the minister. Actually, from the outset, when the situation started at the end of December, our enforcement officers were on the ground and were actively monitoring the situation, were gathering information and have now launched some inves

Transport committee  Let me first say that I am certainly not happy to have 30,000 complaints in the backlog. This is something that we have been working on really diligently, to improve our processes and to make sure that we use as well as possible the budget we have been given. I know that this yea

Transport committee  These are not in the regulations. Those three categories are in the legislation.

Transport committee  I think the minister mentioned in the session before that he was looking at clarity. As I've just mentioned, I think having more clarity around those categories would certainly help. I'd like to maybe point out too that the tribunal issued two decisions this summer with respect

Transport committee  I would not want to speak for the judge, because in the end the judge has to decide based on what is in front of them and what was prepared to go for the appeal. I'm not ready to qualify this as a loophole. I think bringing more clarity, as the minister indicated as well, would

Transport committee  Maybe I should answer that, Mr. Chair, if you don't mind.

Transport committee  The objective of those penalties is to achieve compliance. We have many tools to achieve compliance. A key one is processing complaints, which actually gives compensation to the passengers. That's why at the core of our regime is a remedial regime to provide that compensation to

Transport committee  In fact, we are responsible for making the regulations under the law which is passed by Parliament.

Transport committee  We have two roles, the first of which is that of a court. We have the powers of a superior court. We are there to resolve disputes between parties. That aspect of our mandate is very strictly governed and there is absolutely no direct contact between the parties. On the other ha

Transport committee  Indeed. I met on at least two occasions with representatives of the Automobile Protection Association, which is very important in the field of travel given the role it plays. I also met with the heads of the Public Interest Advocacy Centre. In addition, at least twice a year I ha

Transport committee  It would be good to have a clearer understanding of what passengers are entitled to. At the moment we have to navigate through different grey areas. If we could tighten up the rules, it would certainly help passengers. It would also help the industry to better understand its obli

Transport committee  Yes, we could provide it to the committee.

Transport committee  For sure, we can. We have given fines. I would start by saying that we have many tools to achieve compliance with the regulations. At the core of our system is that it provides remedies for passengers when they encounter problems during their travel journey, which is why we favo

Transport committee  I will go straight to the answer, then, because you don't have a lot of time. I think that based on our experience, one area that could be beneficial is to really clarify what we call the categorization of flights. The fact is that we have three categories of flight cancellations