Transport committee  Our base budget is about $34 million and we have received an additional $11.5 million for the current fiscal year, until the end of March.

Transport committee  In response to the previous question, I indicated that there was a need to clarify the criteria associated with the different categories of disruption, as these categories determine the compensation to which the passenger will be entitled. As this information is currently in the

Transport committee  We have just put on our website the number of complaints per 100 flights that we have received per airline. I would be happy to send you this information after the meeting. I should point out, though, that these are the complaints we received, which doesn't necessarily mean thos

Transport committee  We do not have access to that data.

Transport committee  There are no regulatory requirements for them to provide us that information.

Transport committee  I could give you a breakdown of the number of complaints we have received over the years. Ninety-seven per cent of those complaints are resolved informally through our facilitation services. In those cases, at the outset, we do not necessarily know how those complaints are resolv

Transport committee  Thank you very much, Mr. Chair. I would like to thank the committee for the invitation to appear today. As you noted, I am accompanied today by Tom Oommen, director general for analysis and outreach at the agency. The agency has a broad economic regulation and dispute resol