Transport committee  The short answer is yes.

Transport committee  We are not waiting for the results of the study. We have discussed this with CN representatives and executives as regards operations specifically. We want in particular to update our protocols so as to respond more effectively in situations where we have to do something to infras

Transport committee  I don't believe we have a similar framework to the airlines.

Transport committee  We've developed our own protocols to deal with unusual circumstances or these service disruptions. I think it also loops back to the discussions we had earlier about passenger rights, because it is linked to an ecosystem view and our ability to work in this ecosystem. This is not

Transport committee  Thank you for your question. That is something we will be looking at with our consultants, namely, the need to inform customers proactively of disturbances or potential problems. It would then be up to the passengers to decide whether they still want to take the planned route o

Transport committee  Thank you for the question. Indeed, this has been happening more often, and not only in the winter. I am thinking about the fires in western Canada, as a result of which we had to interrupt services. I said that we need to increase the resiliency of our transportation infrastru

Transport committee  I don't think it's an issue of putting the blame, because frankly a combination of factors created this situation. I think this part of our review will be understanding all of the variables that were in play. Without calling it blame, I think a lot of us need to take stock of wh

Transport committee  I will begin to answer the question and will then pass it on to my colleague. It is hard to say whether CN's response time could have been better. Rather than the response itself, I think the issue is that there is usually no need to respond. Given the protocols we have in plac

Transport committee  I can try to answer this. We've gone back 25 years in history, and we've never had an event such as the one we had on the 23rd and 24th. It wasn't necessarily linked to the snow itself or the snow accumulation. It was really linked to the power failures that took effect. Obviou

Transport committee  Thank you for your question. I think it's very relevant to have this discussion from a policy perspective. We deal in an environment where the host railways dictate the priorities of the trains. They provide an essential service to Canadians, moving a significant amount of good

Transport committee  I think it's important to remember that the events were really focused around operations and re-establishing operations. Most of our contacts with Transport Canada were very much focused on resuming these operations. The solution was simple. The solution was to remove the derail

Transport committee  We'd welcome a discussion around better passenger protection for rail passengers, but I think, for it to be relevant, it would be important to have the host railways as part of this process. As we are so dependent on the host railways to deliver our service, I think, in order for

Transport committee  It took a lot longer than we hoped. Weather conditions explain part of the delay. The first CN team that was supposed to take care of the tree had an accident on the way, unfortunately, due to difficult conditions. Just accessing the accident location was problematic. After the

Transport committee  Maybe I could contextualize our relationship with Transport Canada and the ministry. As a Crown corporation, as you can imagine, we have daily contacts with Transport Canada across a wide—

Transport committee  We had ongoing communications with the minister's office. We set up a meeting with the minister post-incident, not only to review actions during the events but more importantly to review the action plan to address the shortcomings. That meeting was held on January 11.