Human Resources committee  In our audit work, we looked at this through the training component. There is a mandatory training component that needs to be included. It includes elements about the various of types of disabilities, including disabilities that may not be visible or the type of disability that y

Human Resources committee  What I said was about the training. There is mandatory training content. We did look at whether the content included the descriptions of the various types of disabilities and of some of the elements that you were mentioning about invisible disabilities and other elements that ar

Human Resources committee  We haven't yet studied that regulatory aspect. You're talking about the air passenger protection regulations, which are not the same as the accessibility regulations. As this was not part of our audit, I cannot, unfortunately, make any comments on that.

Human Resources committee  One aspect on which we can comment is related to complaints about accessibility, and the uniqueness of each case, and the fact that many of them are very specific. This is very different from what we saw with respect to the protection of air passenger rights. Accessibility compla

Human Resources committee  Under U.S. regulations, airlines need to keep track of the number of wheelchairs on every flight as well as any damage that may have occurred. If this straightforward information were provided in Canada, it could be useful.

Human Resources committee  In the regulation for the plans and reporting on accessibility, there is a component where, in future reports, they can report on the feedback that they have received. It could be part of a data strategy to report on their complaints as part of that reporting.

Human Resources committee  Yes, that's an international standard. It's the standard that is required to be compliant with the accessible transportation for persons with disabilities regulations.

Human Resources committee  It's used in many organizations. There is a new version. Sometimes Europe uses a variant of this standard, but it is under the same principle. It's the same approach. It's 2.0 versus 2.1. That's a very technical detail. I'm sorry.

Human Resources committee  We picked this one, because this is the one that was required in the regulations.

Human Resources committee  We used the data that was available. It was very relevant data for our purpose. It was for people who had travelled both before the pandemic and during the pandemic. The experience might have been different there as well.

Human Resources committee  Yes, we selected a sample of criteria. We looked at some selected pages on the sites of each Crown corporation. We used an expert in web accessibility to do the testing, as well as a person with a disability who did the testing on our behalf.

Human Resources committee  We clearly did not have all of the tools and everything, but we looked at some of the top two tools that are used for screen readers, for example, in a variety of browsers, which seemed to be the more frequently used as a representation of this. However, we didn't test all of the

Human Resources committee  The directive allows them to have access to some information when they're doing a special evaluation or assessment of a specific case. In that context they may be able to ask the transportation service provider to have access to the information if it's a case that goes to the cou

Human Resources committee  The regulator has a continuum of activities that they put in place to make sure there is compliance, from informative discussion and to issuing fines. During our audit, they were more at the early stage of their continuum in terms of what they did to ensure compliance. We did see

Human Resources committee  On the public site of the regulator, there is information available.