Public Safety committee  We're not under this PCRC/CRCC yet, so we haven't had any recommendations, but I could see examples. If a recommendation came specifically that we needed to have x amount of resources per shift at a port of entry, and if that were binding, it could be a major issue from a funding

Public Safety committee  I do. For example, we consider an appeals process—somebody who wants to appeal an enforcement action, a seizure at the border—to be an administrative process, and there are legislated timelines attached to that. The complainant may lose the chance to proceed with their appeal if

Public Safety committee  We're not under the commission yet, so we're not part of the legislation and we don't have that check-in every 30 days. Our current service standards are 40 days, so we don't usually need a monthly check-in, because the complaint is resolved generally within a month and a week.

Public Safety committee  I can't speak on behalf of the union, because they're not here today. My understanding is that they're mixing different investigative processes. The public complaints investigation is a separate process. As I mentioned last time, we have a service standard of 40 days, which we m

Public Safety committee  Today I'm saying yes. On the legislation, I'd have to turn to my Public Safety colleagues. We've made a few amendments. I'm not sure whether we still have that right or not, because today we do require third party authorization.

Public Safety committee  Currently, we generally say one year, but we will accept on a case-by-case...over the one-year limit. There has to be enough information for us to still be able to investigate. There has to be a reasoning as to why it wasn't done. For example, if somebody was in detention for a y

Public Safety committee  Today in our process we do require the signature, because, if you watch the reruns of Border Security on TV, whenever there are reruns in the season, we get an increase in complaints. People are watching the show and complaining about whatever they're seeing on TV, even though it

Public Safety committee  Currently, the service standard that we try to meet is 40 days; 90%, I believe, is our service standard to the public. There are two service standards. There's a 14-day service standard for first contact with our complainant, and then there's a 40-day service standard for complet

Public Safety committee  It's for complaints to the CBSA. Currently, with our levels, we're able to meet that standard 90% of the time, generally. If we double those complaints or up the volumes, then I can't confirm that we would still be able to meet those same standards.