Human Resources committee  Thank you. As the deputy mentioned, it depends on the correspondence. There are some inquiries we get from MPs directly through our Service Canada offices that we endeavour to answer as quickly as possible. It does depend on the complexity of the issue raised, but on simple ones the service standard is as quickly as possible.

Human Resources committee  It depends on whether or not we have to go back to the employer to clarify exactly what the question may be. We work with them directly to be able to resolve it. Sometimes we resolve it quickly—

Human Resources committee  We do have standards in place—

Human Resources committee  —in terms of.... I'm sorry, Mr. Chair.