Health committee  One thing that I agree with my colleagues from the ISMP on as being very important is analyzing the information we have coming in. It's called the human factors analysis. There is good guidance from Health Canada regarding that. I can say categorically—I have it in writing from Health Canada—that they refuse to conduct one regarding this most recent labelling initiative.

Health committee  We trust the compliance enforcement report that you referred to—the 90%. We have investigated the numbers used by the Auditor General. They're not representative of the population. Essentially, of every single big-box store and pharmacy in the country, everyone, even Amazon, are 90% non-compliant?

Health committee  We have that in writing, yes.

Health committee  One important thing is that it's been a long time that this industry has been looking for a stable inspection program. Even when I was director general, this was something we were trying to institute. There's a concern there. I think one of the biggest challenges is that we're looking to charge for an inspection program that's not recognized by any other jurisdiction or within the Government of Canada.