Government Operations committee  I'll give you an example. The high call volumes we experienced in July were unexpected. On July 1, we were receiving eight times as many calls as the previous provider, so I would say it was the number of calls that took us by surprise.

Government Operations committee  I'm going to ask Mr. Weiss to answer that. He'll be able to give you more information about staffing.

Government Operations committee  I just want to say that Canada Life is committed to providing excellent service to plan members in the official language of their choice. I can tell you today that the service we provide to francophones—

Government Operations committee  Of course.

Government Operations committee  We will, of course, get back to you with that information after the meeting.

Government Operations committee  As we mentioned, certain factors contributed to longer wait times. I can tell you that the many changes to the plan taking place at the same time as the transition to Canada Life is the reason.

Government Operations committee  Thank you, Ryan. Canada Life is the largest benefits provider in Canada. We take the trust that Canadians place with us seriously. Our success is rooted in our ability to provide personal and dedicated service to our customers. Let me be clear: during the past few months, the service some PSHCP members and their families received did not meet their expectations or ours.