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Government Operations committee  I can't conclude misconduct. I can tell you that in six different cases, the Office of the Information Commissioner has referred files and information that we found during an investigation, under the belief there was evidence of an intention to commit a crime. The Attorney General is responsible for continuing those investigations.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  With respect to the CBSA, we haven't finalized our active cases. We're still investigating.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  I cannot discuss how we are doing our investigation and what kinds of conversations we are having. I can tell you generally that those types of conversations would happen with respect to these files.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  They may. I cannot divulge—

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  With respect to the ArriveCAN issue, it's very difficult, because sometimes it's not limited to what happened or the contract, but I think that we have around 15 to 20 cases that may be or are going to be linked to some of the issues that you're investigating here or dealing with.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  There could be others.

February 21st, 2024Committee meeting

Caroline Maynard

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  It's definitely a concern when we hear allegations like this.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  We are in the process of investigating various allegations and complaints, so I can't comment on that specific case.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  Only if the evidence reveals that the records were deleted intentionally.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  Sometimes people delete records because they are cleaning up their emails. That, in itself, isn't an issue. However, when someone deletes a record so that the information can't be accessed, it becomes a crime.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  I can tell you that my office undertook a systemic investigation with respect to CBSA after finding that complaints about CBSA had gone up 900%. We are wrapping up the investigation. I can say that most of the complaints involve access to information requests related to immigration.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  Having the staff to meet the demand is definitely a problem for the agency. It has a good team of access to information officers, but the number of requests keeps increasing. This year, CBSA received 19,000 access to information requests, as compared to 8,000 two years ago, so that's an increase of 10,000.

February 21st, 2024Committee meeting

Caroline Maynard

Government Operations committee  The amendments to the legislation are definitely something that need to be done if we want to have a proper system on access to information that's modernized and that respects what is going on right now in 2024. The act was adopted in 1983, so there's definitely a modernization requirement.

February 21st, 2024Committee meeting

Caroline Maynard

February 21st, 2024Committee meeting

Caroline Maynard