Transport committee  I'll address this one. We want those complaints to be lower and lower. The ultimate goal of the work that we are undertaking is to reduce that number. We would love it to be zero. That is probably not achievable, but we will keep pushing until it goes down.

Transport committee  Over the last several years, of course, we've had the COVID-19 pandemic and some disruption, but if we take those years aside, a consistently low number of issues relative to the number of guests we serve with disabilities is a very consistent trend. Again, it's a trend we want t

Transport committee  I think you summed it up well, Alexis. We fly to Paris, for example, but so does Air France. It's very confusing for guests and difficult when there's a different rule for a WestJet flight versus an Air France flight versus our code-share on an Air France flight. This is where

Transport committee  As I was saying a moment ago, we have put a lot of effort into solving the large issue of confirming that the wheelchair is aboard with the guest. That is the first initiative we're going to roll out. The second item we've been working on extensively is surveying our network and

Transport committee  We're looking network-wide for opportunities. As Alexis was saying, a large driver of our focus is where we've fallen down and had issues in the past. That highlights for us where the gaps are in our processes. We're not too concerned about exactly where they are. We simply want

Transport committee  Absolutely. We have an internal task force. Of course, we're a large company and we do have people internally who have lived experience, and dealing with disabilities is part of their lives. We also work with outside organizations, such as the Open Doors Organization, to make sur

Transport committee  There are a number of items that are actively in motion. On some of the items, we're literally more like months away as opposed to “this year” away. We would expect to be rolling out some of these solutions before summer. We're prioritizing them, especially the highest focus for

Transport committee  Certainly to your point, when we do accessibility training, a large element of the training is role specific, of course. What you'll train an airport agent to do versus a person who works in the cabin to do would clearly be job specific. One thing that's common across all of our

Transport committee  There were approximately 200 complaints that we received and investigated. Some of those also involved damage to or various events with mobility devices. We fixed or repaired about 390 mobility devices. Those are quite small numbers relative to the very large number of passenge