Transport committee  Our approach is very similar to Toronto's in that we certainly have a complaints process, but, frankly, most of the time, when we get complaints about accessibility issues, we're generally cc'd on a complaint that's already going to one of our airlines. We actually receive very few complaints relating to our services.

Transport committee  Thank you for that, and thanks for the shout-out to my staff. They're very pleased, at any time, to take people through our operations. That is a new program. It's similar to what you see in a hotel setting where you're greeted at the curb, but it's very new for airports. Already, just in the three months since we launched this program, we have had over 2,000 people with diverse needs who have been identified and served proactively.

Transport committee  Thank you very much for that question. The short answer is yes. We attempt to hire a percentage the same as or greater than is present in the population. One of the general challenges, though, is not everybody—particularly those with less visible disabilities—self-reports, so we're also creating tools to allow people to self-identify in diverse ways so that we can track the percentage of people we have employed at the airport.

Transport committee  Thank you very much for that question. You are correct that it is a shared accountability. It works this way at the airport: The airport provides the infrastructure that takes the baggage, when you drop it off, through to the apron, where it's then picked up by the baggage and ground handlers and loaded onto the aircraft.

Transport committee  Thank you very much, Mr. Chair. I am pleased to join the committee remotely from my office at the Vancouver International Airport, where we're located on the traditional and unceded territory of the Musqueam people. YVR has a deep relationship with Musqueam through our sustainability and friendship agreement, and I, too, would like to pay my respects to elders past and present.