Veterans Affairs committee  There is no doubt that believing justice has been done is just as important as justice itself.

Veterans Affairs committee  And it will always be a challenge, Mr. Perron, for all adjudicators and judges in this poor world of ours. However, we are always seeking to improve that part of our communication. Indeed, the Members work together regularly to do just that. But it's not an easy task.

Veterans Affairs committee  I believe in this Board, and in the tremendous amount of work we are doing, and I also believe in the integrity of my colleagues and the entire staff.

Veterans Affairs committee  Right.

Veterans Affairs committee  I'm not privy to any sort of strategic plan or new strategic plan with regard to moving the backlog. What I can attest is.... Any government's determination to make sure the vets don't wait.... And I see and I sense this in the new government, clearly. For the board, it's a que

Veterans Affairs committee  It's not approximate; it's $13.1 million. We get $9.4 million to work with. Our unit cost has to be the lowest of all the administrative tribunals in this country, I think. The last time I calculated it, I merely divided $9.2 million by 6,500 cases, and it was something in the ar

Veterans Affairs committee  Workers' compensation is $5,000, $3,000. We are flying on fumes, if you ask me.

Veterans Affairs committee  Mister is fine.

Veterans Affairs committee  Yes.

Veterans Affairs committee  There is no doubt the new Charter offers an entire range of new services that did not exist previously. The new compensation system focusses on people's well-being, as opposed to lump sum payments. On the other hand, the new system does provide for lump-sum payments for sufferin

Veterans Affairs committee  To answer your first question, the high-tech video conferencing stuff, I call it, people aren't too excited about that. People really don't like the video conference way of doing things. People are like that. They want a hearing. They want to see the guy 10 feet in front of them.

Veterans Affairs committee  I know, but we can't force them to show up at a video conference room. The telephone system works relatively better than the video conference system. On the backlog, there are presently twice as many cases pending at the board than there were last year. It's as simple as that.

Veterans Affairs committee  The plan for the board is simple: it's to do as many as we can with what we have. The board's priority is to be fast, fair, and friendly, and we're going to try to do it no matter what.

Veterans Affairs committee  I think the best thing the department can do is try to get it right and put together whatever means--claims, engineering, adjustments--they can fit in from a management point of view. As a CEO of a board, that's what I would say: “People, get it right. Come and tell me why you'

Veterans Affairs committee  The board member who has a cold bureaucratic front is in difficulty with me. I want board members who have the skills and the working habits that make them amicable and where vets feel open and at ease with them. That's the objective. To have the same board members in the same a